Program Manager

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What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Program Manager to join our growing team. 

The primary responsibility of the Program Manager is to plan, organize, and manage multiple projects and programs, ensuring they are delivered on time, within budget, and to the required quality standards as per the TU project management framework. This role involves engaging relevant stakeholders and project resources, ensuring accurate reporting, and managing risks, issues, and dependencies.

The projects and programs will span multiple international regions and include global initiatives and deployments across the TU enterprise.

Beyond the duties of a Project Manager, the Program Manager oversees a group of projects, providing guidance and direction to all project teams, and offering support and cover when necessary. This role works closely with executive and senior management teams and represents the program of work in reviews with TU Leadership.

Day to Day You’ll Be:

• Work closely with sponsors, 3rd parties, suppliers, internal stakeholders, the wider business and operational teams to understand their requirements, developing effective working relationships and on-going management processes for the projects and service delivery.
• Be seen as the leader of the Program, representing the best interests of the Sponsor at various governance and prioritization meetings.
• Manage day-to-day operational aspects of the program or project. 
• Manage, monitor, and motivate the cross functional international teams assigned to the Project/Program.
• Creation and management of plans, resource schedules and financial reports; with a focus on creating realistic schedules.
• Prepare project communications to keep stakeholders up to date with progress.
• Evaluate risks and develop strategies to overcome project obstacles.
• Identify and implement appropriate quality standards to ensure project quality.
• Ensure the project knowledge-base is captured, current and stored appropriately.
• Resolve and/or escalate issues in a timely fashion.
• Manage requests for change, ensuring that implications on timelines, cost and scope are clearly articulated. 
• Ensure Post-project reviews take place and feedback loop followed.
• Follow the TU delivery governance framework, taking into consideration any data, regulatory and compliance considerations.
   

Essential Skills & Experience:

• Program, Project, and Change Management Skills: Proficient in program, project, and change management with strong organizational and time management abilities.
• Team Leadership and Process Improvement: Capable of directing and developing teams while driving process improvements.
• Communication and Problem-Solving: Excellent communication skills with a results-driven, forward-thinking approach and a problem-solving mentality.
• Risk Management & Documentation: Skilled in identifying and managing risks, along with producing thorough documentation.
• Technical Proficiency: Significant knowledge of the Microsoft Application Suite.

Desirable Skills & Experience:

• Manages multiple projects within a program to achieve desired business outcomes, ensuring timely and budget-compliant completion.
• Balances stakeholder expectations and project team dynamics while defining program objectives and critical milestones.
• Translates strategic outcomes into tangible project deliverables, fostering the sharing of information and best practices across teams
   

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

IT Prog Mgr, Project Management