Solution Architect (Professional Services)

Posted 13 Days Ago
Be an Early Applicant
28 Locations
Mid level
Artificial Intelligence • Edtech
The Role
The Professional Services Solution Architect will collaborate with engineering teams, manage customer support efficiency, prototype solutions for users, design scalable architectures, and oversee implementation of technology solutions. They will also ensure adherence to best practices and stay updated with industry trends while providing technical support to users.
Summary Generated by Built In

Constructor TECH is an all-in-one platform for education and research. With expertise in machine intelligence and data science, Constructor is built to cater to the needs of schools, higher education, corporate training, alternative credentials, and professional sports, offering solutions for teaching and administration, learning and research. 

From infrastructure to applications, Constructor elevates learning experiences, empowers educators, and drives research breakthroughs.

Our headquarters is situated in Switzerland. Also, we have entities in Germany, Bulgaria, Serbia, Turkey, and Singapore.

The type of contract is a full-time legal agreement, not a B2B contract.

Role Summary: 

As part of the Constructor TECH team, you will play a critical role in will play a pivotal role in designing and delivering tailored technology solutions that meet unique customer needs. This position requires a blend of technical expertise, solution-oriented thinking, and strong communication skills to manage both internal and external solution implementations effectively.  

DUTIES & RESPONSIBILITIES:

Internal Solutions Management: 

  • Coordinate collaboration with the Engineering Team to address functionality requests and escalate issues as needed. 
  • Facilitate sync-up calls with Development, Product, and QA teams, ensuring alignment and clear communication. 
  • Drive customer support efficiency through automation, researching and integrating solutions and effective knowledge management strategies. 
  • Own and monitor department efficiency KPIs to meet performance targets. 

Customer Solutions Development: 

  • Rapidly prototype solutions to assess feasibility and gather user feedback, using various tools and technologies. 
  • Collaborate with development teams to transition prototypes into production-ready solutions, adhering to architectural principles and best practices. 
  • Develop detailed requirements and specifications for customer-centric technology solutions. 
  • Design and develop solution architectures that ensure scalability, performance, security, and cost-effectiveness. 
  • Evaluate and select the most suitable technologies and platforms for project needs. 
  • Prepare comprehensive design documentation, including blueprints, diagrams, and flowcharts. 
  • Oversee implementation, ensuring adherence to design specifications and industry best practices. 
  • Coordinate with development, infrastructure, and stakeholder teams for smooth deployment processes. 
  • Stay informed on emerging technologies and industry trends to innovate and solve complex technical challenges. 
  • Provide technical support and guidance to end-users as needed. 

QUALIFICATION & EXPERIENCE:

  • Strong understanding of software development methodologies and lifecycle. 
  • Proficiency in multiple programming languages (e.g., JavaScript, Python) and familiarity with data visualization platforms. 
  • Solid experience with cloud computing platforms (AWS, Azure, or GCP). 
  • Knowledge of data management, integration, and database technologies (SQL and NoSQL). 
  • Excellent analytical skills and proven problem-solving abilities. 
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams. 
  • Ability to work independently and as part of a team in a fast-paced environment. 
What We Offer

Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organization where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.


Top Skills

JavaScript
Python
The Company
Schaffhausen
133 Employees
On-site Workplace

What We Do

Constructor group is a global institution dedicated to creating knowledge through science, education, and technology. Our integrated, self-sustainable ecosystem focuses on the five fundamental technology needs expected to contribute to solving the current challenges of the world: general intelligence, quantum technology, intelligent materials, hybrid reality, and life engineering.Our knowledge ecosystem combines extensive education offers covering the entire learning lifecycle from K-12 to post-graduate programs and courses for executives, highly efficient research capacities, and commercial operations for our technology breakthroughs.The Constructor ecosystem comprises Constructor University, a non-profit, research-oriented private university located in Bremen, Germany, and an institute in Schaffhausen.Several ventures market our technology innovations: Alemira and Learning focus on advanced solutions in Educational Technology, executive education, and consulting services. Rolos delivers a platform boosting research productivity and develops MI for robotics and driverless mobility. Capital and Start Garden further strengthen our ecosystem by offering funding and start-up incubation capacities.

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