Provide technical support to customers, troubleshoot issues, and collaborate with cross-functional teams to enhance customer satisfaction and knowledge base.
Datarails is the financial planning and analysis platform that automates data consolidation, reporting, and planning while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs, and CRMs, so all your data can be consolidated. Reduce risk, make informed decisions, and ensure stakeholders have the most reliable data at their fingertips. Transform your Excel into a lean, mean, FP&A machine.
We are a leading FinTech company with over $100 million in funding, and have been awarded #1 most promising global startup by Globes and 65+ leading VCs, as well as best paying & mid-sized companies to work for in NYC by Built-In.
- 2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues.
- Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced, dynamic environment.
- A customer-first attitude andthe ability to effectively explain complex concepts to non-technical audiences.
- Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product.
- Deep understanding of the software development life cycle and familiarity with Agile methodologies.
- Advanced experience in Excel functions (formulas, Vlookup, and Pivot Table).
- Excellent communication skills, both written and verbal, in English - a must.
- Experience with Zendesk and Jira or other support/project software - a plus.
- Finance background - a plus.
Top Skills
Excel
JIRA
Zendesk
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