The Product Support Specialist at Stryker focuses on servicing and supporting clinical customers in Joint Replacement procedures, including robotic surgery. Responsibilities include training healthcare professionals, managing inventory, conducting product demonstrations, and collaborating with the sales team to ensure excellent customer support and service.
Work Flexibility: Field-based
The Job's Mission
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
- Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
- Minimum 2 years’ theatre or medical experience.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate and work under pressure.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
- Flexible to change.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Travel Percentage: 70%
Similar Jobs
Healthtech • Other • Robotics • Biotech • Manufacturing
The Product Support Specialist role involves providing assistance for both robotic and manual products, ensuring customer satisfaction, and troubleshooting product issues. This field-based position requires frequent travel, approximately 80%, to meet with clients and support their needs effectively.
Events • Information Technology • Payments • Software • Wearables • Hospitality
The Product Support Specialist supports the LoQueue product range by assisting in software and hardware deployment, providing technical support, maintaining systems, managing inventory, and ensuring customer satisfaction. This role involves collaboration with technical teams and delivering high-quality support to clients.
Top Skills:
CSSHTMLSQL
Healthtech • Other • Robotics • Biotech • Manufacturing
The Product Support Specialist provides clinical and technical support for Stryker’s Hip and Knee products during surgical procedures. Responsibilities include training surgeons, managing customer service, supporting existing accounts, and achieving sales targets while ensuring excellent customer satisfaction.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
