The Product Support Engineer provides technical support for customers and suppliers, resolves queries, produces technical documentation, and aids in problem-solving within the Aftermarket department.
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Product Support Engineer - Aftermarket Services
£39,931 with incremental increases
This role is at Short Brothers, a Boeing Company, a subsidiary comprising aerospace manufacturing programmes and capabilities, research, development and engineering services, and aftermarket business.
At Short Brothers, a Boeing Company, we do work that matters - and we do it together. Our teams design, build and support advanced aerostructures, space and defence solutions, with safety, quality and trust at the heart of everything we do.
People are respected, ideas are listened to, and good work is recognised.
We offer real career paths, flexibility where possible, and the opportunity to work on innovative projects that keep aircraft flying and help shape what comes next.
These opportunities, based at our Belfast site, offer:
• 36 hour working week (half day Friday)
• Generous holidays
• Range of flexible schedules
• Defined Contribution Pension Scheme
• Generous life cover
• Company occupational sick scheme
• On site Occupational Health Department
• Employee Assistance Program
• Professional development and growth
• Coaching, mentoring and opportunity for advancement
• Free car parking
• Enhanced maternity pay
PURPOSE OF THE JOB
To provide a technical support service to the Aftermarket department and its customers.
PRINCIPAL ACCOUNTABILITIES
• Providing effective technical support to customers and suppliers, including resolving customer queries.
• Producing relevant technical support data (including service bulletins) and representing the department at review meetings both internally and externally.
• Creating and providing relevant technical support deliverables against customer schedules and standards.
• Determining the effect of engineering modifications and updating the deliverables within the relevant technical documents.
• Assisting in resolving relevant technical support problems by carrying out technical exercises, investigations and analyses.
CANDIDATE REQUIREMENTS
It is the responsibility of the applicant to ensure that sufficient detail is provided on the application form to demonstrate how the applicant meets essential job criteria, as this alone will be used for vetting purposes.
Candidates must:
Essential:
• Candidates must have 2 years' experience within a relevant engineering discipline and be familiar with Engineering Drawings, Manufacturing process sheets, standards & Specifications
• Candidates must have a minimum of an HNC in Engineering or related discipline
• Candidates must have a working knowledge of Microsoft office packages.
Desirable:
• Candidates must be articulate and be able to communicate information clearly and concisely both verbally and in writing.
• A good working knowledge of customer services and the aerospace environment would be advantageous.
Candidates must be willing to travel if required and be flexible in responding to urgent customer needs and work overtime when necessary
Completed applications must be submitted by 12pm Friday 6th February 2026.
Please Note:
We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce.
Export Control Requirements:
This is a Non-United States Position
Equal Opportunity Employer
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Product Support Engineer - Aftermarket Services
£39,931 with incremental increases
This role is at Short Brothers, a Boeing Company, a subsidiary comprising aerospace manufacturing programmes and capabilities, research, development and engineering services, and aftermarket business.
At Short Brothers, a Boeing Company, we do work that matters - and we do it together. Our teams design, build and support advanced aerostructures, space and defence solutions, with safety, quality and trust at the heart of everything we do.
People are respected, ideas are listened to, and good work is recognised.
We offer real career paths, flexibility where possible, and the opportunity to work on innovative projects that keep aircraft flying and help shape what comes next.
These opportunities, based at our Belfast site, offer:
• 36 hour working week (half day Friday)
• Generous holidays
• Range of flexible schedules
• Defined Contribution Pension Scheme
• Generous life cover
• Company occupational sick scheme
• On site Occupational Health Department
• Employee Assistance Program
• Professional development and growth
• Coaching, mentoring and opportunity for advancement
• Free car parking
• Enhanced maternity pay
PURPOSE OF THE JOB
To provide a technical support service to the Aftermarket department and its customers.
PRINCIPAL ACCOUNTABILITIES
• Providing effective technical support to customers and suppliers, including resolving customer queries.
• Producing relevant technical support data (including service bulletins) and representing the department at review meetings both internally and externally.
• Creating and providing relevant technical support deliverables against customer schedules and standards.
• Determining the effect of engineering modifications and updating the deliverables within the relevant technical documents.
• Assisting in resolving relevant technical support problems by carrying out technical exercises, investigations and analyses.
CANDIDATE REQUIREMENTS
It is the responsibility of the applicant to ensure that sufficient detail is provided on the application form to demonstrate how the applicant meets essential job criteria, as this alone will be used for vetting purposes.
Candidates must:
Essential:
• Candidates must have 2 years' experience within a relevant engineering discipline and be familiar with Engineering Drawings, Manufacturing process sheets, standards & Specifications
• Candidates must have a minimum of an HNC in Engineering or related discipline
• Candidates must have a working knowledge of Microsoft office packages.
Desirable:
• Candidates must be articulate and be able to communicate information clearly and concisely both verbally and in writing.
• A good working knowledge of customer services and the aerospace environment would be advantageous.
Candidates must be willing to travel if required and be flexible in responding to urgent customer needs and work overtime when necessary
Completed applications must be submitted by 12pm Friday 6th February 2026.
Please Note:
We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce.
Export Control Requirements:
This is a Non-United States Position
Equal Opportunity Employer
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Top Skills
MS Office
Boeing London, England Office
25 Victoria St, London, United Kingdom, SW1H 0EX
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