Product Success Executive

MAIN OBJECTIVES

The role combines product and relationship management responsibilities. The Product Success Executive (“PSE”) supports Head of Lending & Correspondent Banking. The role holder works closely with Digital Personal Banking, Business Banking and EzRemit, Credit Risk, Legal, Compliance and other relevant departments of the Bank and the Group and is responsible for supporting management of existing lending products, preparation for new product launches, including market research, onboarding and other documentation, coordination with Project Manager and relevant stakeholders, testing, preparation of internal presentation materials and external marketing materials, monitoring of compliance with Consumer Duty requirements and conducting post-implementation reviews and ongoing performance monitoring and analysis.

The role will include performance of other work assignments within Lending and Correspondent Banking areas as required by the bank.

MAIN DUTIES

Market research and competition benchmarking

• Conduct a comprehensive assessment of competitors' customer value proposition using publicly available and subscribed information as well as existing customer feedback. Prepare updates for relevant committees.

Product performance monitoring, analysis, and management information

• Monitor product performance through existing reports.

• Contribute to identifying reporting enhancements and development of analytics in cooperation with internal IT department and Group IT colleagues, including ITP teams and Power BI team.

• Prepare inputs for executive committee packs.

Supporting product implementation and testing

• Be a member of Project Working Group for relevant products.
• Support the Division Head in identifying and formulating user requirements.
• Coordinate with Project manager and relevant departments to ensure timely progress on product development and implementation schedule.
• Participate in user acceptance testing and follow up on required remediation and  enhancement actions to support timely completion / delivery.

Business performance and risk monitoring and reporting

• Monitor business and risk reports and collaborate with Bank and Group stakeholders in managing risks.
• Prepare standard and ad hoc MI inputs for committee packs.

Correspondent banking

• Support completion of onboarding requirements on both sides by completing and collecting relevant documentation and obtaining Compliance sign-off.
• Prepare internal materials for presentation to relevant authorities / committees.
• Participate in client calls, prepare meeting notes, and track follow-up actions.

Policies, Procedures and Methodologies

• Contribute to creation, updates, and enhancements of policies, procedures and methodologies related to lending products and correspondent banking.
• Maintain the inventory of Lending and Correspondent banking related policies and procedures and ensure timely updates are caried out.

Other ad hoc and permanent assignments

• The role holder will be required to perform other duties within and outside of Lending & Correspondent Banking areas as required by the Bank from time to time.

Effective time management & collaboration

• Be an active member of the team, supporting implementation of new initiatives and maintaining day-to-day activities of the department in a fast-moving and customer-centric environment and risk-aware culture of the Bank.
• Make effort to properly understand the products and client / counterparty requirements, business, roles, and requirements of other departments of the bank.
• Consistently demonstrate effective time management, prioritising to meet deadlines.
• Actively collaborate with colleagues in other departments and wider iFAST Group, contribute to projects, and perform ad hoc assignments as and when required by the Bank.

Conduct & Consumer Duty

• Adhere to conduct rules which reflect the core standards expected of employees by the  iFAST Global Bank Limited and the Regulators.  
• Comply with Policies and Procedures of the Bank.
• Complete all assigned trainings on time.
• Apply Consumer Duty lens to all products and activities.

KEY RELATIONSHIPS

Internal Relationships:

• Business units
• Credit risk department
• Treasury
• Compliance department
• Regulatory Reporting department
• Finance department
• Various Group entities and departments across multiple geographies and time zones

External Relationships:

• External customers, counterparties, data and solution providers

CONFIDENTIAL INFORMATION

•  The job holder has access to the bank’s client’s records, financial data and contracts and agreements.

WORKING CONDITIONS

• 37.5 hours per week, Monday to Friday. The Bank operates Flexible working arrangement, whereby minimum 60% of working time must be in the office. During the probation period, 100% attendance in office is expected.

MENTAL DEMANDS & JOB COMPLEXITY

• The job requires an ability to plan and prioritise activities and to react quickly and professionally to resolve problematic issues and deal with multiple matters often operating outside of comfort zone.

• The jobholder will be required to work on time sensitive tasks and in close coordination with stakeholders globally to ensure products are developed on time and operate properly while risks are adequately managed.

LEVEL OF STAFF SUPERVISED

• The level of the staff the job holder will supervise - Nil.

EXPERIENCE, SKILLS & QUALITIES

• Circa 1-2 years' working experience in banking or non-bank financial institution / fintech.
• Bachelor’s or Master’s degree preferably in business, finance, marketing or a quantitative subject.
• Experience of being involved with new product launches and /or project management is a strong plus.
• Proven analytical, research and problem-solving skills.
• Basic knowledge of Know-Your-Customer requirements in Financial Institutions space.
• Understanding of financial reports.
• Inquisitive and creative while structured and well organised, with high attention to detail.
• Ability to maintain focus and discipline under minimum supervision, work under pressure and tight deadlines.
• Comfortable operating in a hectic and complex environment requiring stepping out of comfort zone.
• Advanced knowledge of MS Office.
• Strong work ethics.

• Annual leave - 25 days plus bank holidays.
• Pension plan - 4% employer contribution.
• Private medical Insurance.
• Hybrid working - 60/40 split following successful completion of probation.
• Professional development - ongoing training and career progression opportunities.
• Free gym access in the building.