Product Solutions Engineer - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The FreeWheel Product and Partnerships Solutions Group is looking for a creative, passionate, and motivated Product Solutions Engineer to support the delivery and activation of our product offerings. You will contribute to establishing best practices in product activation, provide technical expertise for client implementations, and help improve FreeWheel's offerings through insights gathered from client usage. You will communicate regularly with customers and partners to find solutions to technical challenges, working collaboratively with the Services organization, Product Management, Product Marketing, Revenue, and Engineering teams throughout the product development and Serviceability Lifecycle processes. You'll work alongside other team and cross-team members to address diverse client requirements and use cases.
Job Description
Responsibilities:

• Build expertise in one or more product areas within the FreeWheel platform suite
• Assist with use case and requirements gathering, backlog prioritization, cross-functional testing, and go-to-market activities to ensure products meet success criteria and are ready for scale deployment
• Help prepare and operationalize scalable Services support functionality and enablement across geo regions
• Collaborate with Account teams, Product Management, and Engineering, supporting communication on product usage, gaps, and needs
• Support assessment of technical feasibility, pilot opportunities, and implementation requirements that align with clients' technology architecture
• Implement technical solutions for client projects with guidance from senior engineers and architects, addressing complex business requirements
• Produce client implementation documentation (including playbooks) and provide technical training to internal teams, clients, and partners for assigned product areas
• Provide timely technical support and problem resolution for escalated Services team questions

Skills:

• Strong client-facing communication skills, with the ability to clearly articulate product functionality and technical concepts, including limitations, to internal and external audiences such as developers and technical stakeholders
• Background or exposure with software implementation and systems integration skills
• Ability to evaluate customer requirements and contribute in the determination of internal priorities
• Ability to analyze data sets to inform business decisions
• Experience in the online advertising/internet marketing or video/television advertising technology, dealing with media monetization
• Experience working with 3rd party technology vendors in designing, deploying, and servicing solutions at scale
• Excited to help large companies manage their successful use of enterprise-focused technology
• Ability to contribute to projects with open collaboration and careful attention to customer requirements
• Understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Product Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions

Qualifications:

• More than 2 years of relevant experience or an equivalent degree in computer science desired
• Familiarity with RESTful APIs and HTTP methods for customer implementation guidance
• Experience with data visualization tools such as Kibana, Grafana, or equivalent BI software
• Experience with data analysis and processing: SQL, cURL, etc
• Working knowledge or experience with IAB standards including VAST, openRTB, and Privacy Frameworks is a big plus
• Working knowledge or experience with web technologies such as: HTTP, HTML5, XML, etc is a big plus
• Working knowledge or experience with Object Oriented Programming: JS, Python, etc is a big plus

About the Team:
FreeWheel's Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. The team employs an analytic, innovative, and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top players in the Television industry.
Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years