Product Researcher

Research is embedded directly within product development to reduce risk, increase clarity and ensure our products succeed in the hands of real users. You’ll play a key role in building the validation engine behind the next generation of our products.

While anchored in software, our scope spans the full product experience: from software features to hardware validation and overall product performance. We work closely with Product, Engineering, Design, and Marketing to ensure decisions are grounded in evidence, not assumptions.

Product Validation Across the Lifecycle

• Run product validation and lifecycle research across our product portfolio.
• Combine quantitative depth with qualitative methods (interviews, usability testing, in-person sessions) to provide context behind the numbers.
• Execute, analyse and automate statistically rigorous pre- and post-launch research, delivering granular insights per product and per function that shape future product generations.
• Use SQL fluently for data extraction and analysis (alongside other analytical languages or tools where relevant).

Insight That Drive Decisions

• Translate complex datasets into clear, evidence-based narratives to inform product and business decisions.
• Enable meaningful comparisons across product generations, launches, series tiers and market segments.
• Build interactive dashboards that allow stakeholders to explore, compare and filter data independently.
• Contribute to building and maintaining a centralised research hub.

Partner Closely with Product Teams

• Collaborate with Product Managers, engineers, designers and marketing teams to plan and execute research initiatives.
• Run multiple research projects simultaneously in a fast-paced, evolving environment.
• Embed research thinking within product teams and promote data-driven decision-making.

• Comfortable operating in fast-moving product environments.
• Ability to independently own research from design through delivery.
• Solid experience in quantitative product research (e.g. survey design), understanding of statistics, and high proficiency in SQL.
• Experience combining quantitative and qualitative research methods.
• Strong data visualisation skills (Looker Studio, Whatagraph or similar), paired with excellent communication and storytelling skills.
• Preferred:
  • Experience with consumer software, mobile or electronic products.
  • Experience in startup, scale-up or highly innovative environments.
  • Background in HCI, Psychology, Cognitive Science, Sociology or related field.
  • Demonstrated ability to translate research into product improvements and strategic insight.

We build better tech by moving fast. That speed demands direct collaboration and shared creative energy. We believe the best work happens when we're together. 

• Location: London (Kings Cross & Farringdon offices). 
• Working Pattern: This is a full-time, in-office role (5 days a week). We move fast, and that means being physically present. We offer flexibility around personal needs, but we focus on the magic that sparks when we’re all in the same room. 
• Commute: We ask that you live within a 60-minute commute of your home office location.