At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job DescriptionThe main purpose of this role is to provide optimal value to our partners by accepting responsibility for:
- Overall ownership of your Products how those fit into the Digital Merchant Boarding Platform and being the subject matter expert, including deep technical understanding
- Work as part of a team wider team to introduce new features and functions to the Elavon Digital Boarding Platform
- Full product lifecycle from inception, configuration test and support
- Effectively manage your Product roadmap, prioritisation and backlog
- Providing technical oversight within the organisation to ensure that functionality can be fully understood and maximised
- Participation of Scrum events, understanding the wider Platform Product delivery commitments
- Capture, document and relay partner requirements and product enhancements to internal or vendor development teams
- Cooperating closely with vendor, internal, external and international development teams, with the focus on timely implementation of defined requirements
- Cooperating closely with internal, external and vendor and development teams, with the focus on timely implementation of defined requirements
- Conduct solution overviews and demonstrations to end users of the Digital Merchant Boarding Platform
- Own documentation creation and distribution. Ensuring regular reviews to maintain optimal efficiency and effectiveness
- Produce high quality internal and partner facing collateral, based on an user-friendly approach to ensure ease of implementation
- Acting as the liaison between teams and stakeholders
You may also be asked to:
- Undertake examinations of competitor solutions.
- Support and/or manage the technical aspect of Product implementation and integration projects within our Partner Network
- Assist with business as usual, Production support and fault finding
- Participate in testing and validation of code releases
- Facilitate regular meetings with partners and vendors
- Work flexible hours to ensure a task is completed in line with deadlines
Knowledge, Skills & Qualifications
Must have:
- Previous experience of Product Owner or similar role
- A general understanding of the Payments Industry and specifically Payment Acquiring. Merchants, Payment Facilitators and Marketplace Partners
- Experience of Merchant Digital Boarding
- Agile project delivery and an understanding of SCRUM
- Experience in Customer/Partner engagements which require the ability to work with our Partners to become a trusted advisor for service and quality
- Ability to develop effective working relationships internally at a variety of levels. Working closely with commercial departments such as sales, operations.
- Good interpersonal, communications skills with excellent presentation skill and able to communicate with all levels of people
- Ability to create clear, concise and if required detailed documentation, which on occasions will need to be highly technical
- Strong time management, task prioritisation, and delegation skills with an ability to cope under pressure and prioritise work effectively
- Comfortable delivering multiple work-streams in parallel
- Work alone unsupervised
- High sense of Service delivery and Service quality
- Proficient in using, Microsoft Office Products, including SharePoint, Jira and Confluence
Desirable:
- Experience in or understanding of technical integration projects
- Experience in or understanding of using tools and software that support API integrations, such as Postman
- Experience in or understanding of API integrations
- Experience in or understanding of JSON / JavaScript / YAML
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
