Join our award winning FinTech company focused empowering the cash savings market to maximise savings, diversifying risk and providing security since 2017. We are looking for a talented and enthusiastic individual to help shape our future and make a meaningful contribution to our expanding team. This is a fantastic opportunity for someone who is looking to have a direct impact on our journey and develop their own role and career as our company evolves.
Insignis's growing product team is looking for a Product Owner to join the team. As part of this role will you support the wider product team in delivering key features. You will work on a variety of projects with differing stakeholders based on our changing priorities as we progress through our product roadmap. As result you will need to be someone who enjoys variety and is able to manage context switching from one project to another.
Your contributions will have a direct impact on the experience our customers through wide reaching feature launches.
Requirements
The role will be varied by design as you support different teams based on the priorities, here is an example of some of the work you will get involved:
- Drive Product Operations improvements through Implementing and monitoring an SLA framework to improve efficiency for solving customer service requests. You will implement automated reporting so these SLA’s are continuously monitored.
- Support in the enhancement of our customer service infrastructure as we look to further evolve Salesforce, Zendesk and our customer call software to enable us to improve how we serve our customers.
- Support key enhancements to our ledger system such as interest calculations methods and transactions state visibility.
- You will play a key role in sprint planning and owning the team’s backlog, providing engineering teams with clarity and be expected to lead end of sprint demos to showcase your work.
The Team
- Join a team that is driving the product strategy supporting Insignis’s objectives as a scaling fintech.
- Strong team culture, with a focus on continuous improvement.
- Collaboration and initiative over hierarchy.
- An environment where great ideas can come from anyone.
What we are looking for
- Someone who is adaptable in their approach and is comfortable switching tasks.
- Someone with a customer service focused background who deeply understands both colleague and customer needs.
- Experience in managing customer service focused platforms.
- Proven ability to prioritise feature requests based on data.
- Ability to build meaningful, longstanding relationships with key stakeholders across the business.
- Action oriented mindset, contributing to improving best practices and refining the product ownership processes.
- Able to identify dependencies and challenges and creatively work to resolve them to safeguard the delivery plan for your engineering team.
- You prioritise outcomes over output.
- Live and breathe product and love working with engineering and test colleagues.
- You are a self-starter, are curious and actively takes ownership to deliver outcomes.
Nice to have
- Experience in Product Management or Business Analysis.
Benefits
- 25 days holiday (exc. Bank holidays).
- 5% Pension contributions.
- Private medical insurance with Vitality.
- Health cash Plan offering contributions to dental, optical and much more.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Monthly team lunches, quarterly company socials.
Working Pattern
We recognise the value of in person collaboration and operate a hybrid working model from our London office. Our teams work onsite 3 days a week (Tuesday to Thursday) and remotely for 2 days, providing flexibility alongside the benefits of working together.
