Similar Jobs
Company Description
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected]. For any other non-disability related questions, please reach out to our Talent Partners.
The Community Support team is an integral part of our business. It serves as the voice of Depop to our Community, answering questions they have, solving disputes and making Depop a safe place to be.
As the Product Operations Specialist, you will have the responsibility of helping to provide both our internal and external customers with the best possible experience.
You will work closely with Product teams to support upcoming product releases from a CX perspective, helping build processes and resources for the Community Experience team to follow, as well as providing continuous feedback to help drive improvements.
Responsibilities
-
Act as the primary liaison between Product Managers and the Customer Experience (CX) team, ensuring clear communication and sharing of relevant updates.
-
Provide actionable feedback to Product Managers on the impact of product changes, helping to shape timelines and priorities for upcoming releases.
-
Collaborate with stakeholders to gather requirements, plan amendments, and implement operational changes resulting from product rollouts.
-
Serve as the main point of contact for all Product Managers, facilitating alignment and addressing any cross-functional needs.
-
Oversee ongoing projects and experiments within the Product team, offering insights and support from a Product Operations perspective.
-
Partner with the Process Improvement Specialist to develop processes and create resources for the CX team related to new product initiatives, ensuring
-
Help Centre content is accurate and up to date.
-
Design and refine chatbot workflows to proactively address and deflect unnecessary customer inquiries before reaching the CX team.
-
Identify and implement opportunities to enhance the agent experience and improve operational efficiency.
What we are ideally looking for:
-
Technically minded with strong logical skills.
-
Experience working cross-functionally, ideally with Product and Marketing teams.
-
The ability to understand potential issues/risks that arise out of product changes.
-
A genuine love for Depop and a deep understanding of what we value, our mission and goals.
-
Strong verbal and written communication skills.
-
A data supported, problem led mindset, who thrives in a constantly changing environment.
-
A problem-solver, who can weigh up the benefits and drawbacks of multiple solutions to a single issue.
-
An enthusiastic desire to drive change.
Additional Information
Health + Mental Wellbeing
-
PMI and cash plan healthcare access with Bupa
-
Subsidised counselling and coaching with Self Space
-
Cycle to Work scheme with options from Evans or the Green Commute Initiative
-
Employee Assistance Programme (EAP) for 24/7 confidential support
-
Mental Health First Aiders across the business for support and signposting
Work/Life Balance:
-
25 days annual leave with option to carry over up to 5 days
-
1 company-wide day off per quarter
-
Impact hours: Up to 2 days additional paid leave per year for volunteering
-
Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
-
Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant
-
All offices are dog-friendly
-
Ability to work abroad for 4 weeks per year in UK tax treaty countries
Family Life:
-
18 weeks of paid parental leave for full-time regular employees
-
IVF leave, shared parental leave, and paid emergency parent/carer leave
Learn + Grow:
-
Budgets for conferences, learning subscriptions, and more
-
Mentorship and programmes to upskill employees
Your Future:
-
Life Insurance (financial compensation of 3x your salary)
-
Pension matching up to 6% of qualifying earnings
Depop Extras:
-
Employees enjoy free shipping on their Depop sales within the UK.
-
Special milestones are celebrated with gifts and rewards!
Depop London, England Office
20 Farringdon Road, London, United Kingdom, EC1M 3HE
