Product Manager

INTL Agile Product Manager - BA06YY

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a Product Manager to support our Global Specialty International portfolio. The Product Manager is a critical role that sets the strategic vision of the product(s) in the Global Specialty International Value Stream to deliver business outcomes.

The Product Manager represents the voice of the customer to the entire International Value Stream, consisting of Agile Release Train(s), and links programme execution to the business vision. This role requires a high performing individual who is a thought leader able to prioritise multiple responsibilities, influence stakeholders, and collaborate across programme teams.

This role will be key to helping achieve The Hartford’s Global Specialty International division’s ambitious growth goals of to double the size of the business over the next 3 to 5 years while maintaining top tier RoE. The transformation of the underwriting and operations practices and processes through technology and digital migration is key to unlocking new business opportunities and process efficiencies to drive business growth. We are maturing our Enterprise Agility across technology and business to accelerate our strategy.

Overview

• Reports directly to The Head of International Strategy and Execution.
• Partners with key stakeholders to set the strategic vision for the digital products for all functions and all classes of business across Global Specialty International, including Underwriting, Operations, Exposure Management, Claims, Finance, and Actuarial.
• Has autonomy to guide the products to achieve the agreed objectives based on assessments of viability, feasibility and usability working with both in-house and external contractor developers.
• Key leadership role responsible for partnering with business and technology leaders to design solutions and ultimately implementing the technology changes to ensure we reach our goals.
• Build out a new function within The Hartford International to achieve our goals.

Job Responsibilities

• Lead product execution for Global Specialty International’s Agile Value Stream, consisting of 3+ agile teams
• Mentor one or more Product Owners within the Value Stream
• Autonomously responsible for ensuring solutions deliver business vision
• Engage with business and technology stakeholders to identify product opportunities and implications across all functions and all classes of business
• Partner with Product Managers and leaders for other Value Streams to leverage solutions across Global Specialty’s International and US divisions
• Stay current on internal, competitive, and industry technology trends to be a subject matter expert
• Represent the voice of the customer to the entire Agile Release Train
• Set product strategy and alignment to business strategy
• Provide product vision and develop features to achieve it
• Articulate product vision to key business and IT stakeholders to ensure alignment with direction
• Guide the Agile Release Train in determining Programme Increment objectives, linking execution activities to business intent
• Manage the program backlog, breaking down epics into features and prioritizing features to maximise business value; independently drives feature roadmapping
• Independently make prioritise/pivot/persevere decisions
• Accountable for the health and readiness of the program backlog, which may span multiple Product Owners and agile teams
• Ensure the Product Owners in the Value Stream understand the items in the programme backlog and their business value
• Write features, including defining acceptance criteria
• Accept completed features that meet the “definition of done” and quality expectations
• Validate that the solution and feature functionality meet the product vision
• Incorporate feedback from system demos
• Partner with the Architects, POs, developers and business leads to ensure solutions will deliver the business vision.
• Maintain change management plans for all key stakeholders and impacted users
• Monitor and share execution, benefit realization, and post-release optimization progress, including risks and impediments
• Analyse programme-level metrics to identify key trends and opportunities for continuous improvement within the ART
• Analyse business-level OKR/KPI impact of epics/features

Skills and Expertise

• Relevant experience in product ownership, digital, technology, or related field
• Experience in the insurance industry preferred
• Proficiency in agile methodologies and frameworks such as Scaled Agile Framework (SAFe), Scrum, Kanban, XP, etc.
• Preferred experience with agile lifecycle management tools (e.g., Rally, JIRA)
• Proficiency with Excel, PowerPoint, and MS Teams
• Strong collaboration and influencing skills, including ability to manage and negotiate with multiple stakeholders
• Excellent written and verbal communication skills, with the ability understand audiences, tailor messages and influence outcomes
• Experience with analyzing data to identify insights, create hypotheses for testing, and drive new and enhanced customer experiences
• Experience coaching and mentoring POs, significantly contributing to an Agile product management community of practice, and enhancing Agile product management maturity in their portfolio (e.g. hiring, upskilling)
• Self-motivated individual with experience handling multiple high-priority demands, managing expectations, and achieving objectives
• Experience as an effective decision-maker

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