Product Manager

Product Manager - ClearScore Home Lending
Location: London

We’re looking for a Product Manager to lead improvements across our Home Lending journeys at ClearScore. This is a hybrid role spanning customer-facing UX, internal tools, and adviser workflow optimisation, ideal for someone who thrives in a complex environment and enjoys shaping clarity from ambiguity.

You’ll work with engineering, design, and operational teams (including advisers and case managers) to deliver meaningful improvements to user experience, conversion, and operational efficiency. As the sole PM in this part of the organisation, you’ll play a pivotal role in modernising a traditionally broker-led space and translating opportunities into impactful, measurable outcomes.

What you’ll be doing:

• Improve digital lending journeys by identifying friction, refining UX and content, and optimising conversion funnels (especially post-tile, secured loan and equity release flows).
• Enhance operational efficiency by understanding adviser and case manager workflows and delivering internal tooling or automation that reduces handling time.
• Lead structured discovery using data analysis, user insight, stakeholder feedback, and operational observation to define clear, prioritised problems.
• Drive delivery end-to-end with crisp requirements, thoughtful prioritisation and tight iterations with engineering and design.
• Build strong partnerships across both digital teams and traditional broker operations, earning trust through clarity, accountability and reliable execution.
• Shape the roadmap for Home Lending, balancing user value, operational realities and technical constraints.

This role evolves as the business scales, you’ll influence the future of how ClearScore creates best-in-class secured lending and equity release experiences.

Skills you'll have:

• Experience as a Product Manager working on digital journeys, internal tools, or operationally complex workflows.
• Strong analytical skills — able to dig into funnel data, user behaviour and operational metrics.
• Experience shaping discovery with non-technical partners.
• Experience setting direction, objectives and a roadmap for your team
• Excellent communication skills, particularly when aligning cross-functional teams.
• Confident decision-maker who can prioritise, iterate and make progress in incomplete information environments.
• Experience in regulated or financial services is helpful but not required.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 24 million+ users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K. and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

What you get

• Hybrid working (3 days in the office and 2 days from home)
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment (2 days in office, 3 days WFH after passing probation)
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Minimum 2 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.