Product Manager - New Business Venture - Customer Identity / Authentication

Job Description
Born from the successful launch of Chase in 2021, we're a team dedicated to creating customer-centric products that address real-world problems. Our success hinges on our people-first approach, fostering an environment that encourages skill development, collaboration, curiosity, and commitment.
As a Product Manager at JPMorganChase within the Accelerator Program, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech.
While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.
Job responsibilities:

• Define strategies and principles that define the way in which the organisation thinks about customer identity and membership. This includes a comprehensive foundation of how and why we collect and manage customer data, how we enable access, authentication and authorisation, and how we imagine and build innovative experiences enabled by customers' profiles and preferences
• Guide product, design and engineering teams to shape the direction of travel and build the capabilities, tooling and dashboards that help us achieve both operational excellence and a market leading customer experience
• Define the relevant KPIs that the product organisation delivers against
• Define and govern product processes and best practice that help the product deliver the needs of the business at scale
• Create an experience that enables customers to configure and control the value that they exchange with the product

Required qualifications, capabilities and skills:

• Experience building a suite of customer management capabilities
• Experience working on a retail product with millions of customers, ideally across geographies
• Experience working closely with engineering (front/back end) and design
• Awareness of technologies and trends, and their application and relevance to rich customer experiences
• A desire to solve hard problems systemically

Preferred qualifications, skills and capabilities:

• Experience in a regulated industry
• A desire to teach others and share knowledge
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly

#ICBCareer
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.