Product Manager, AI Agent (Intern)

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.
We are looking for an intern to work on one of our top initiatives : Sendbird's AI Agent platform. 
You will collaborate closely with product, engineering, and design teams to support building, integrating, and deployed intelligent agents across real-world use cases.
If you are excited about AI, curious about how products solve real customer problems, and eager to learn fast - you'll fit right in, 

What you will do

• Support the AI Agent Product Manager in defining and refining product strategy and roadmap for Sendbird's AI Agent - a platform for proactive, omnichannel customer experience. 
• Participate in market, user, and competitive research to identify opportunities that strengthen the AI Agent's positioning in the industry.
• Learn to navigate the AI technology stack, including LLM evaluation (Claude, GPT, Gemini), RAG pipelines, TTS solutions, evaluations, and vector stores - assisting in documentation, benchmarking, and internal evaluations.
• Support and lead new initiatives (0 --> 1 or incremental releases), including drafting product requirement documents, managing internal feedback, and tracking post-launch performance. 
• Participate in weekly product reviews and OKR check-ins, contributing insights and supporting team execution with strong attention to detail.
• Assist in preparing product demos, presentations, and customer communication materials to evangelize the AI Agent vision internally and externally

Who you are 

• Customer-Centric Learner : You are curious about how products can solve real customer problems and create delightful user experiences. You enjoy putting yourself in the shoes of different users - from business to end users - and thinking about their needs.
• Technically Curious : You're excited about AI/ML technologies and eager to understand how systems like LLMs, RAG pipelines, and multi-agent frameworks actually work in practice. You don't need to know it all - but you love learning fast. 
• Outcome-Oriented and Proactive : You like moving ideas into action, tracking progress, and seeing impact - even on small projects. You believe iteration is the key to great products. 
• Collaborative Communicator : You enjoy working with engineers, designers, and business teams. You're not afraid to ask questions, share your thoughts, and document your learnings clearly. 
• Builder's Mindset : You're excited by the idea of joining an early-stage AI product team where ideas turn into prototypes fast and where experimentation is part of the daily rhythm. 

What you bring

• Currently pursuing or recently graduated with a degree in Computer Science, Engineering, Business, or a related field.
• Strong interest in AI/ML, conversational AI, or new LLM-powered software applications
• Analytical and data-driven mindset - comfortable using metrics and feedback to make decisions.
• Excellent communication and collaboration skills in English; comfortable working in global, cross-functional environment. 
• Enthusiasm for learning how product management works in a high-growth startup. 

Even better if you offer (optional)

• Prior 0->1 product experience - ideally having built and launched something from scratch, such as in a founder or early team role. 
• Experience working with agent frameworks, LLM pipelines, or AI/ML tooling

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Learn about Sendbird Agentic AI here and here

Learn about Sendbird