Product Management Director

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking a passionate, experienced, product leader to drive the continued success of Salesforce’s  market-leading Field Service product. Focus is on the EMEA region (Europe, Middle East, & Africa).

Responsibilities:

• Drive product adoption of Salesforce Field Service (SFS) through the creation of scalable processes and assets

• Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives

• Own the engagement strategy for the Field Service Product team with the SFS ecosystem in EMEA

• Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.

• Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimization)

• Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Field Service

• Feed strategic customer requirements into the Product team

• Drive resolution of strategic customer requests 

Key Competencies:

• High energy and passion for the job

• 5+ years of Field Service / Customer Service domain experience with a focus on asset service management, scheduling and optimization, or mobile workforce management

• Experience presenting to C-suite executives 

• Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions

• Experience in gathering and transforming customer needs into product requirements and operational solutions

• B.S. degree (Computer Science, MIS or related degree preferred)

• Desired Skills and Experience:

• Experience building and implementing field service solutions

• Salesforce Admin, Service Cloud Consultant, and Field Service Consultant Certifications

Experience in one or more key industry verticals such as manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.

Accommodations

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.