Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. If you’re looking to take your career to the next level, there’s room for you to grow at Turner & Townsend.
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide. As part of our 2025 Vision, we are putting Digital at the heart of our business. https://www.turnerandtownsend.com/en/about-us/our-purpose-and-values/
https://www.turnerandtownsend.com/solutions/digital/
Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.
Job DescriptionAbout the Hive Platform
The Hive Platform is Turner & Townsend’s digital ecosystem that transforms how construction projects are delivered, governed, and reported. It integrates best-in-class tools, digitised delivery apps, and the Hive Portal, giving clients a single source of truth across project, cost, and portfolio data. ‑in‑class tools, digitised delivery apps, and the Hive Portal, giving clients a single source of truth across project, cost, and portfolio data.
Clients use Hive in two primary models:
- Hive Data Platform – building a structured, client specific data asset to support cost estimating, benchmarking, and market intelligence.‑specific data asset to support
- Hive Delivery Platform – digitising best practice project and cost management to drive consistency and real time reporting. ‑practice project and cost management to drive consistency and real‑time reporting.
Your role will ensure clients successfully adopt these platforms, realise their value, and embed them into day-to-day operations.‑to‑day operations.
Job Description
We are seeking a Product Implementation Consultant to support clients in the configuration, deployment, and adoption of the Hive Platform. You will become a Hive product expert, leading clients through discovery, configuration, onboarding, training, and long-term adoption support.‑term adoption support.
You will work across all Hive apps - including Cost Control, Cost Planning, Project Management, Delivery Assurance, Benchmarking, Parametric Modelling, Market Rates, and the Hive Portal - ensuring they are configured to client needs and delivering their intended benefits.
Key Responsibilities
- Hive Platform Expert
- Develop deep knowledge of all Hive apps, modules, and data structures (e.g., cost, schedule, change, risk, benchmarking datasets).
- Understand how Hive integrates with “Commercially Off the Shelf” (COTS) tools and existing client systems.
- Stay current with new features, releases, and roadmap developments.
- Client Discovery & Requirements Gathering
- Lead workshops to understand client delivery processes, data models, and required delivery workflows
- Capture detailed requirements for Data or Delivery Platform deployments (or hybrid models).
- Map client needs to Hive apps, configuration options, and integration points.
- Platform Configuration & Implementation
- Configure Hive environments including:
- Cost Control structures
- Cost Planning models
- Parametric Modelling inputs & scenarios
- Project Management modules (schedule, change, risk)
- Market Rates libraries
- Benchmarking datasets & methodologies
- Portal dashboards and reporting views
- Ensure configurations maintain consistency with Hive’s data model and standardised methodologies.
- Conduct QA, UAT support, and readiness checks prior to go live.‑live.
- Configure Hive environments including:
- Training, Enablement & Change Support
- Develop training materials aligned to each Hive application and the client’s deployment model.
- Deliver training to stakeholders, ranging from program managers, project managers and cost managers to executives accessing the Hive.
- Support clients with communication plans, drop-in sessions, user guides, and adoption campaigns - mirroring best practice shown in recent client rollouts. ‑in sessions, user guides, and adoption campaigns
- Adoption, Support & Continuous Improvement
- Provide post implementation support to troubleshoot, optimise workflows, and embed best practice digital delivery.‑implementation support to troubleshoot, optimise workflows, and embed best‑practice digital delivery.
- Monitor usage and adoption across apps.
- Recommend enhancements to improve client outcomes and platform value.
- Build and maintain strong client relationships as a trusted advisor in their digital transformation.
Skills & Experience
Essential
- Experience in SaaS or digital platform implementation, configuration, onboarding, or consultancy.
- Strong ability to translate client processes into platform configuration.
- Excellent client-facing communication and facilitation skills.
- Ability to run training sessions, develop materials, and support change adoption.
- Strong analytical mindset with attention to data structures and quality.
- Comfortable managing multiple clients and configurations concurrently.
- Ensure project documentation, governance, and reporting are maintained to a high standard.
- Facilitate sprint planning, retrospectives, and cross-functional stand-ups.
Desirable
- Experience in construction, cost management, project management, or capital projects.
- Understanding of project controls, cost reporting, benchmarking, or estimating.
- Experience working with structured datasets or data driven reporting tools.‑driven reporting tools.
- Exposure to digital transformation or process optimisation programmes.
- Product management certification (e.g. AIPMM, or Scrum Product Owner).
- Project management certification (e.g. SAFe, PRINCE2, PMP, or AgilePM).
- Experience in scaling products in a fast-paced, agile environment.
About You
You are someone who:
- Learns systems quickly and enjoys becoming a product expert.
- Thinks analytically and can simplify complexity for users.
- Is proactive, curious, and client focused.‑focused.
- Enjoys training and supporting others.
- Thrives in a collaborative, delivery oriented environment.‑oriented environment.
- Cares about driving meaningful adoption, not just delivering software.
Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/
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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
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