Company Overview
Group/Division
Job Description/Preferred Qualifications
This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology!
The NPI reports through the KLA Service Organisation (KLAS) team headquartered in Milpitas, CA. KLAS is our service organisation that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLAS organisation partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Primary Responsibility
As a Product Engineer (Sustaining & NPI), you will support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers, and Optical Profilers!
This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs. See specific responsibilities below:
Responsibilities:
Service Infrastructure & Strategy
- Drive consistency and scalability of service models across shared platforms
- Improve service workflows, tooling, calibration processes, and parts strategies
Incremental Product Support
- Partner with engineering on product updates (hardware, software, features)
- Assess and implement impacts to serviceability, training, and spare parts
Product Support Plan (PSP)
- Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
- Find opportunities for cross-product standardisation and simplification
Field & Customer Support
- Support escalations and identify systemic issues across the install base
- Translate field feedback into engineering improvements and service solutions
Training & Knowledge Scaling
- Develop scalable training and documentation focused on shared infrastructure
- Lead BKMs, troubleshooting flows, and knowledge systems
Install & Continuous Improvement
- Support targeted installs and upgrades to validate and improve service processes
- Drive continuous improvement through best practices and cross-team teamwork
Travel
- Domestic and international travel required (<25%)
KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:
- A Bachelor’s degree in Engineering
- Excellent technical writing and documentation skills
- Expertise in Basic Microsoft Software Packages
- Excellent presentation skills and a proven level of comfort in front of various audiences
- Demonstratable problem solving skills and understanding of their business impact
- An eagerness to learn new technologies, processes, and techniques
Preferred Qualifications
- Project Management Experience with demonstrable experience across multiple subject areas
- High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry
- Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
- Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems
- MS Project and Visio experience
What we will offer you?
KLA’s benefits package includes:
Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance.
Minimum Qualifications
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
