Product Director, Cross Function, UAM & Pipeline tech support

Product Director – Cross Function, UAM & Pipeline Tech Support at GSK 

Are you passionate about making impactful contributions to the world of medicines and vaccines? GlaxoSmithKline (GSK) invites you to join our dynamic R&D Digital and Tech Team as a Product Director – Cross Function, UAM (User Access Management) & Pipeline Tech Support. In this pivotal role, you will lead the Digital & Tech Support Team to ensure alignment and support for R&D’s priority medicines throughout their late-stage development journey.

About R&D Digital & Tech at GSK:

At GSK R&D, we are driven by an ambitious goal to expedite the development of innovative medicines and vaccines. Our investment in cutting-edge digital and tech solutions is a testament to our commitment to excellence. The Digital & Tech Support Team plays a crucial role in supporting the entire development process, ensuring that our key developmental assets are well-supported and aligned with R&D priorities.

Job Purpose: 

In this role, you will be responsible for establishing and managing a team to support R&D priority medicines throughout their late-stage development journey. You will collaborate with R&D contacts, including the R&D Portfolio Team and Hyper-Acceleration Leads, to ensure ongoing alignment and support for priority medicines. Additionally, you will map and support digital processes, drive effective partnering with Medicines Development Teams (MDTs), and develop service metrics to demonstrate the value of support services. You will also manage GCP inspection responsibilities, strengthen risk management practices, and streamline user access management. By fostering collaboration, removing blockers, and consistently meeting customer needs, you will deliver substantial value to GSK.

Key Responsibilities: 

• Lead R&D Digital & Tech Support Team: Establish and manage a team to support R&D priority medicines throughout their late-stage development journey, ensuring alignment with R&D’s key developmental assets.

• Build and Maintain Networks: Develop and sustain relationships with R&D contacts, including the R&D Portfolio Team and Hyper-Acceleration Leads, to ensure ongoing alignment and support for priority medicines.

• Map and Support Digital Processes: Identify and maintain a comprehensive mapping of digital and tech processes and systems, ensuring visibility and support for all products used by R&D priority asset teams.

• Drive Effective Partnering: Collaborate with R&D Medicines Development Teams (MDTs) to understand and support the digital and tech dependencies of priority assets, ensuring successful milestone delivery and risk mitigation.

• Develop Service Metrics and Awareness: Create metrics to demonstrate the value of support services, identify customer pain points, and enhance awareness of R&D’s priority medicines within the Digital & Tech team.

• Manage GCP Inspection Responsibilities: Coordinate tech support for GCP inspections, ensuring timely responses and providing necessary resources.

• Strengthen Risk Management: Implement proactive risk management practices, safeguarding support from potential disruptions.

• User Access Management: Streamline User Access Management, arrive at a compelling roadmap, and ensure a unified process to manage users across platforms including Veeva to ensure optimal license usage.

Why you?Basic Qualifications: 

We are looking for professionals with these required skills to achieve our goals

• Bachelor’s Degree or comparable experience in computer science or a related technical discipline.

• In-depth knowledge of digital and tech support in a life sciences context.

• Significant experience delivering business impact through IT-enabled solutions, with a background in team management and support services.

• Proficiency in GCP inspections, risk management, and user access management. 

Preferred Qualifications: 

• Experience with R&D processes and systems.

• Excellent facilitation, communication, and interpersonal skills, with the ability to influence senior leadership.

• A relentless focus on delivering business value and simplification, with a passion for advancing science and medicines.

• Experience managing teams in a GxP context, with the ability to partner with various stakeholders and vendors.

• Strategic thinking, execution capabilities, and the ability to influence software partners and challenge business partners. 

Interested in Joining the Team?

Join us at GSK and be a part of a team dedicated to making a difference in the lives of patients worldwide. Apply now to embark on a rewarding journey that combines collaboration, innovation, and impactful technology delivery.

(Please take a personal copy of the Job Description, as this will not be available online post closure of the advert)

Closing Date: 4th March 2025

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We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work.

Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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