Product Designer

Product Designer – FTC

This is a twelve month fixed-term contract.

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the Product Designer role

We are looking for a Product Designer to join our team on a fixed-term contract and to play a critical role in transforming our user experience and advancing the next generation of our issuer and payment platforms.

You will be focusing on designing servicing and back-office functions for credit products, requiring a deep understanding of complex user journeys, multiple use cases and regulatory requirements.

The Product Designer will collaborate with cross-functional teams, including risk and compliance teams, to ensure the design of compliant, user-centric solutions that meet the needs of operational teams and end users.

What you will be doing as a Product Designer

Designing complex user journeys and multi-use cases

• Mapping and designing for intricate user journeys across multiple touchpoints, catering to diverse personas
• Developing scalable design solutions that support varied workflows, including exception handling, approvals and escalations
• Ensuring designs accommodate both high-volume transactional use cases and specialised, edge-case scenarios critical in credit operations

Contributing to and extending the design system

• Collaborating with the design system team to create reusable components tailored for servicing and back-office interfaces, ensuring consistency across platforms
• Identifying gaps in the design system for operational tools and proposing new patterns or components to address them
• Championing accessibility (WCAG standards) and usability best practices for internal and external-facing credit product tools

Designing for regulated industries

• Understanding and incorporating regulatory requirements into the design process, ensuring compliance with industry standards and legal mandates
• Collaborating closely with risk, legal and compliance teams to design solutions that minimise risk exposure while maintaining user-centred design principles
• Addressing complex scenarios such as fraud prevention, credit risk management, and audit trail requirements in servicing workflows

What you will bring to the Product Designer position

• Expertise working in Payments ideally, or FinTech
• Experience designing credit products or working in credit would be highly desirable but not essential
• Strong portfolio demonstrating zero to one or complex, cross platform initiatives
• Experience working with other Designers to achieve shared outcomes
• The ability to work in a fast-paced, dynamic environment, balancing high-level UX strategy with detailed execution
• Experience working cross-functionally with Content, Product Managers and Developers to deliver exceptional user experiences
• User Research techniques; Proficient in various user research methodologies, including interviews, usability testing, surveys and A/B testing