Product Designer (Mid/Senior Level)

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

We’re looking for a passionate and detail-oriented Product Designer to join our team. You will play a key role in crafting intuitive and impressive experiences across our digital products. Partnering with product managers, engineers, and marketers, you’ll transform complex financial concepts into accessible and impactful designs that align with our brand and user-centric philosophy.

How You’ll Contribute

Reporting to the Lead Product Designer, you’ll be embedded in one of our multidisciplinary teams and will:

• Own the user experience of your squad from conception to launch.
• Collaborate with the entire design team on company-wise objectives.
• Help build, iterate and improve the Kroo design system.
• Understand the attitudinal and behavioural needs of the Kroo customer.
• Champion human-centred problem-solving within the organisation.
• Establish and maintain a high level of design quality.
• Shape the design direction of the world’s first social bank.
• This role is for an individual contributor.
• This role does not include managerial responsibilities.

About You

You enjoy solving complex problems and creating effective design solutions by collaborating with cross-functional teammates. You have creative competencies that allow you to navigate the ambiguity typical of nonlinear challenges. You have a natural curiosity that enables you to uncover unmet needs, identify driving questions and generate hypotheses. You have technical abilities that allow you to materialise ideas and craft narratives that engage stakeholders at any level.

You have previous experience with, and a consolidated understanding of the following:

• Designing considering user needs, technical constraints and business goals.
• Designing end-to-end solutions autonomously.
• Designing following mobile and web design guidelines.
• Designing using Figma and several prototyping tools.
• Mentoring Juniors.
• Presenting to C-suite.

About Our Process (remote via Google Hangout)

We understand that competency is contextual, so throughout the process, we aim to gain an understanding of your experience and, if successful, to provide you with a role reflective of your demonstrated seniority. Our general interview process is as follows, but if your circumstances or timescales require it, we can be flexible with its structure:

• 30 mins with our People Team.
• 30 mins session with our Lead Product Designer.
• 60 mins where you'll present your take-home design task to the hiring panel as part of the design challenge.
• 30 mins with of our Chief Product Officer.

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central London (Farringdon).
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office in Farringdon is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won't need to be on-site all the time.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.