Product Designer

Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com 

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected]. For any other non-disability related questions, please reach out to our Talent Partners.

We are looking for a Product Designer to join the Connect team at Depop.

This role will be instrumental in realising our north-star vision for user comms at Depop, which focuses on creating a cohesive, user-centred communication system that strengthens connections, user engagement, satisfaction and trust.

The ideal candidate will have a keen interest in user engagement and communications technology, and will play a meaningful role in improving our in-app communication channels (inbox, chat, notifeed), along with developing tools for internal teams to lead communications seamlessly.

This position offers a unique opportunity to directly impact Depop’s core communication experience by reducing noise, boosting relevance, and empowering users with greater control over their notifications.

Responsibilities

• Craft Strategy and Vision: Collaborate with the product trio to define and evolve the strategy for communications, aligning with user needs and Depop’s overarching goals. 

• Drive Vision-Aligned Design: Design experiences that simplify and enhance Depop's user communications ecosystem, aligning with our product vision.

• Optimise In-App Channels: Synthesising qualitative and quantitative data, to expand and refine inbox, chat, and notifeed functionalities in order to improve user engagement and streamline the user journey across communication touch points.

• Develop Cross-Functional Collaboration: Build tools and features that empower not only the user, but a variety of stakeholders—including CRM/Marketing, other Product teams, Engineering, and Analysts—to manage and deliver seamless, relevant communications to Depop users.

• User Segmentation & Customisation: Design communications tailored to user segments (buyers, sellers, casual users) and enable users to personalise notification settings, giving them control over their experience.

• Strategic Channel Use: Prioritise notifications through effective use of push, inbox, and modals
   

Requirements

• Experience designing user experiences for the Web, iOS and Android 

• A good understanding of mobile and desktop UX and UI patterns

• Demonstrated experience with end-to-end product design (UX & UI)

• Proficiency in UX / UI tools (Figma, Sketch, Zeplin, Abstract, etc.)

• Effective prototyping skills (Figma, Protopie, Principle or equivalent)

• A portfolio showing high quality, thoughtful UX and UI work

• Ability to translate user research, user testing and data insight to design directives 

• Ability to tell compelling arguments about your design proposals

Nice to have (but not essential)

• Proven ability to solve complex interaction design challenges and excellent visual design skills

• A strong grasp of industry standards for in-app communications

• Ability to design flows and experiences that simplify and distil down complex actions into usable interfaces

• A strong grasp of industry standards for product communications

• An understanding of e-commerce and/or marketplace dynamics, and platform to user, user to user, and user to platform interactions

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching with Self Space

• Cycle to Work scheme with options from Evans or the Green Commute Initiative

• Employee Assistance Programme (EAP) for 24/7 confidential support

• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days annual leave with option to carry over up to 5 days

• 1 company-wide day off per quarter

• Impact hours: Up to 2 days additional paid leave per year for volunteering

• Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.

• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant

• All offices are dog-friendly

• Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Budgets for conferences, learning subscriptions, and more

• Mentorship and programmes to upskill employees

Your Future:

• Life Insurance (financial compensation of 3x your salary)

• Pension matching up to 6% of qualifying earnings

Depop Extras:

• Employees enjoy free shipping on their Depop sales within the UK.

• Special milestones are celebrated with gifts and rewards!