Product Designer (Superapp - Zable)

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 600 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role
We’re looking for an experienced, talented, and proactive Product Designer to join our growing Product Design team at Zable (Lendable). As the fifth member of our Product Design team, reporting to the Group Product Manager, you will have a broad scope, covering all aspects of Product Design, including user research, prototyping, usability testing, and maintaining a consistent visual language across our evolving design system.
You will work on multiple products, such as our Zable app, with a wide array of features and over a million users, our Lendable loans website, and our Zable card and loan products in the US.  Your contributions will span various phases of product development, from shaping the product vision and defining goals to collaborating with developers to implement new features and enhance user experiences.

The ideal candidate

• Has 3+ years of relevant Product Design experience, preferably at a fintech or startup where breadth and depth were required

• Has mobile app experience

• Will hit the ground running and is confident in owning the design of a product area

• Is fully customer-centric and a problem solver who asks the right questions

• Has a solid design process reaching from discovery to implementation

• Is friendly and approachable, can give and take feedback well and is happy to collaborate and contribute to our growing team of Product Designers!

What you'll be doing

• Collaborate with product managers, engineers, and stakeholders to define product visions, goals, and key features

• Conduct user research to gain insights into user needs, behaviours, and pain points

• Create wireframes, prototypes, and user flows to effectively communicate design concepts and interactions

• Perform usability testing and iterate on designs based on user feedback

• Maintain a consistent visual language and ensure design system adherence

• Collaborate with developers to implement features and optimise user experiences

• Contribute to the continuous improvement of design processes and workflows

• Bonus points if you have experience with UX writing

How you'll contribute to the product team's objectives

• User-Centric Design: You will champion user-centric design principles and ensure that our products are intuitive, accessible, and delightful for our customers. Your deep customer empathy will drive the creation of exceptional user experiences.

• Interaction and Visual Design: Through your expertise in interaction and visual design, you will create wireframes, prototypes, and UI designs that effectively communicate the functionality and aesthetics of our digital platforms. Your attention to detail and ability to create visually appealing interfaces will contribute to a cohesive and engaging user journey.

• Design System Development: You will play a key role in maintaining and evolving our design system, ensuring consistency in visual elements, typography, and user interface components. By collaborating with the design team, you will contribute to the growth and refinement of our design system to streamline design processes and promote a cohesive brand identity.

• Collaboration with Cross-Functional Teams: You will work closely with product managers, engineers, and other stakeholders to understand project requirements, align on design goals, and deliver high-quality design solutions. Your effective collaboration and communication skills will foster a cohesive and cross-functional work environment.

• Usability Testing and Iteration: Conducting usability testing and gathering feedback from users will be integral to your role. By analysing and interpreting user insights, you will drive iterative design improvements and ensure that our products continually meet user needs and preferences.

• Continuous Learning and Innovation: Staying up-to-date with industry trends, emerging technologies, and design best practices will be important in your role. You will actively seek opportunities for innovation, leveraging new tools and techniques to enhance our design processes and push the boundaries of user experience.

• Design Leadership and Advocacy: As a UX designer, you will advocate for the value of user-centred design within the organisation. Your ability to articulate design decisions, present compelling user research findings, and advocate for user needs will contribute to the overall design culture at Lendable.

Interview Process

• CV screening

• An introductory call with someone from the Talent Team and/or hiring manager

• A take-home exercise to complete in your own time

• Task debrief with the hiring manager (45 mins)

• Final interviews, in person interviews & visit to the office (3x 30 min interviews on the same day):

• Other Designers

• Group PM

• Final round interview with our CPO

• The opportunity to scale up one of the world’s most successful fintech companies.

• Best-in-class compensation, including equity.

• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.

• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

• We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

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