Product Designer / Senior Product Designer

Abtrace is solving one of the most complex and impactful problems in healthcare: helping primary care deliver proactive, preventative care at scale.

The NHS is under immense pressure. Primary care teams are asked to deliver more care for a larger, longer-living population with limited time and workforce capacity. Improving health outcomes at scale requires healthcare to become more proactive, preventative, and operationally efficient. That means automating wherever possible and thoughtfully digitising the rest.

Abtrace supports over 500 primary care practices across the UK, serving 6 million people. We automate the delivery of measurements, vaccinations, blood tests, reviews, and other routine care. We improve healthcare outcomes, reduce operational burden, and create better experiences for staff and patients.

Healthcare professionals deserve software that is reliable, safe, modern, thoughtful, and well designed. Clarity, craft, and polish matter because they reduce friction and help earn trust in high-stakes work

Abtrace combines strong product, engineering, design, and clinical expertise. Our team includes experienced NHS clinicians alongside product managers, engineers, designers, and customer-facing teams.

Design is a core product capability at Abtrace. We are building a design function that can raise the quality, coherence, and usability of the product as the company scales.

You will be the product designer in a cross-functional squad, working closely with a Product Manager, Engineering Lead, clinicians, and customer-facing teams. You will own design within your product area: understanding real user problems, shaping solutions, and shipping improvements that make Abtrace easier, clearer, and more effective to use.

In practice, you will:

• Design and ship end-to-end product improvements across core workflows.
• Work closely with clinicians and practice teams to understand how Abtrace is used in the real world.
• Turn complex clinical and operational problems into clear, usable product experiences.
• Explore multiple approaches, articulate trade-offs, and work with product and engineering to choose the right path.
• Bring care and craft to interaction design, visual design, content, hierarchy, and product polish.
• Use research, data, and product intuition to learn from what users actually do.
• Contribute to design systems, shared patterns, and ways of working as the design function grows.
• Collaborate with the Head of Design and other designers to raise the quality and coherence of the product.

This is an opportunity to work on meaningful, complex software used by healthcare teams every day, with the support of a growing design function and a clear mandate to make design excellent.

You are a product designer who cares deeply about clarity, craft, and outcomes.

You are likely to be a good fit if you:

• Have designed and shipped product improvements in a cross-functional product team.
• Are comfortable working through ambiguity and turning messy problems into clear product decisions.
• Can think through workflows, edge cases, constraints, and user needs without losing sight of simplicity.
• Care about both the details of the interface and the broader system it sits within.
• Can explain your thinking clearly and collaborate well with product managers, engineers, clinicians, and other designers.
• Are pragmatic: you know when to explore widely, when to simplify, and when to commit.
• Want to keep developing your craft while contributing to a product with real-world impact.
• Are energised by working in a growing company where design standards, systems, and practices are actively being shaped.

Experience in healthcare, B2B SaaS, operational tools, data-heavy products, or regulated environments is helpful, but not required.

• High trust, ownership, and the opportunity to shape meaningful healthcare software
• Competitive salary, depending on experience
• Private pension
• Generous maternity/paternity leave
• Office in Paddington with hybrid-working model
• Laptop and any necessary equipment