UX / Product Designer- Product & Experience

UX / Product Designer
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Lead with empathy. Design with impact. Transform with purpose.

The Role
Capco is a global technology and business consultancy focused on the financial services and energy sectors. Our designers translate strategy into intuitive digital products and engaging customer experiences, transforming businesses and impacting millions of users around the world. This role offers an exciting opportunity for ambitious, talented designers ready to shape the future of financial services through meaningful, high-impact work with some of the world's leading banks and financial institutions.

What You’ll Do

• Conduct user research (interviews, usability testing, analytics) to deeply understand user needs

• Create intuitive user experiences through journey maps, wireframes, interactive prototypes, and UI designs

• Support the planning and execution of client workshops and collaborative design-thinking sessions

• Clearly articulate design rationale and effectively communicate with diverse stakeholders

• Collaborate closely with agile project teams, ensuring alignment with client goals and expectations

• Contribute to the culture and impact of the Product & Experience practice through thought leadership and capability development

What We’re Looking For

• Strong understanding of user-centered design principles and methodologies

• Proficiency with design tools such as Figma, Sketch, Adobe Creative Cloud, and Mural

• Excellent communication and collaboration skills across technical and non-technical audiences

• Demonstrated problem-solving mindset and enthusiasm for continuous learning

• Ability to thrive in agile, cross-functional environments and manage competing priorities

• Confidence engaging stakeholders and presenting design solutions with clarity and purpose

Bonus Points For

• Familiarity with design systems and how to apply them effectively

• Understanding of human psychology, cognitive biases, and experimental design

• Interest or foundational knowledge in designing for AI and emerging AI tools (e.g., Figma Make)

• Knowledge of financial services including banking, insurance, wealth management, or capital markets

• Experience designing within agile teams, ideally in a consultancy or financial services context

• Academic background in Design, HCI, Psychology, or related disciplines

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, training, and industry certifications

• Be part of a team shaping the future of digital financial services

• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.

• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.

• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.

• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.

• Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick-workshops, certifications, e-learning -your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.

• Healthcare Access: Convenient online GP services.

• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.