As the Product Configuration Manager, you will lead the overall product configuration function at Acorn Insurance, covering our insurance CRM, PAS, claims and document management systems (e.g. ICE, ShareDO, Household Claims CRM, One Trust).
You will be responsible for defining and embedding best practice in system configuration, setting standards and processes, and ensuring that configuration work underpins Acorn’s product, operational and regulatory objectives. You will manage the configuration team (through Team Leaders where appropriate), own key relationships with system vendors and internal stakeholders, and play a crucial role in major change programmes and strategic system developments.
Job Title: Product Configuration Manager
Salary: up to £60,000 depending on experience
Location: Liverpool City Centre on a Hybrid working basis
Working hours: 37.5 hours per week, Monday to Friday
Responsibilities
- Own and lead the product configuration function for Acorn’s core insurance systems, ensuring it meets business needs for reliability, flexibility and regulatory compliance.
- Define and maintain configuration strategy, governance and best practices, including:
- Configuration design principles and standards
- Documentation, version control and change-control processes
- Quality assurance and peer-review practices
- Lead, manage and develop the configuration team (Team Leaders, Product Configurators and Junior Product Configurators), including workforce planning, recruitment, performance management and ongoing skills development.
- Work closely with senior stakeholders in Operations, Claims, Underwriting, Product, IT, Change, Compliance and Risk to:
- Understand business strategy and upcoming change
- Shape the configuration roadmap across systems
- Prioritise demand and manage capacity within the configuration team
- Act as the primary point of contact for third-party system providers, managing relationships, escalations, upgrades and new module implementations.
- Provide senior oversight to major change initiatives (e.g. new product launches, system migrations, large-scale regulatory changes), ensuring configuration work is well-structured, adequately resourced and effectively governed.
- Ensure that configuration supports FCA and other regulatory requirements, and that the function is audit-ready with appropriate evidence and documentation.
- Monitor and report on key performance metrics for the configuration function (e.g. change delivery timelines, incident volumes, defect rates), using them to drive continuous improvement.
- Champion standardisation and reuse across systems to reduce duplication and complexity, improving maintainability and reducing operational risk.
- Promote a culture of collaboration, learning and innovation within the configuration team and across the wider business.
Requirements
- Extensive experience in system/product configuration, business systems management or a closely related discipline, ideally within insurance or financial services.
- Proven experience leading a configuration, business systems or similar technical/operational team.
- Strong understanding of insurance operations, products and/or claims, and how they are delivered through PAS, CRM and claims platforms.
- Demonstrated ability to define and implement governance, standards and processes in a configuration or systems function.
- Excellent leadership and people-management skills, with a track record of developing high-performing teams.
- Strong stakeholder management, influencing and communication skills, including at senior management level.
- Experience working with third-party system vendors, including managing escalations and change requests.
- Good understanding of regulatory expectations (e.g. FCA) and their implications for system configuration, controls and documentation.
- Strategic mindset with the ability to balance long-term improvement with day-to-day operational delivery.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- 🦏 We run through walls for our customers and each other
- 🐐 We challenge the status quo
- 🐧 We succeed when we help those around us succeed
- 🐆 We decide quickly when the smart thing to do is use our judgement
Benefits:
- 🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 🧠 24/7 mental health support & free counselling available
- ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
- 💸 Flexible benefits, including early access to salary via our internal platform
- 🏡 Hybrid working options to support work-life balance and individual needs
- 🎉 Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- 🧠 Mindful Employer – championing mental health and wellbeing
- ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- 🌸 Menopause Friendly accredited – supporting every stage of life
- 🎖️ Armed Forces Covenant signatory – honouring those who serve
- 🎖️ Armed Forces Defence employer recognition scheme - Supporting those who serve
- 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- 📈 Best Place to Work for Development – proud to be investing in people’s future
- 👩💼 Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
🌍 Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
💬 We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments at all, just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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