Product Associate

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

About the role

We’re expanding access to affordable credit and we’re doing it by launching new credit products that genuinely move the needle. We launch products at rapid speed, often working with other leading fintechs and consumer / ecommerce companies to offer affordable credit at the right point in customer journey. We operate in a fast-moving, highly regulated environment where products must work end to end from day one—not just technically, but operationally for customers.

As a Product Associate, you will play a critical role in making sure our products are launch-ready and operable at scale. While you’ll work closely with Product Managers on discovery and delivery, a large part of your impact will come from supporting Operations teams - ensuring customer support, collections, and complaints teams can effectively support customers from day one.

This role is designed for top-tier STEM or Economics graduates who want to build a deep understanding of how products actually work in the real world, take responsibility early, and progress towards a Product Manager role at a fast-growing, industry-leading fintech.

What you’ll be doing

Launch readiness & operational support

• Work closely with Operations teams (customer support, collections, complaints) to ensure new products, features or customer journeys are fully supported at launch

• Help define and document operational processes, edge cases, and failure scenarios

• Ensure tooling, data visibility, and workflows allow teams to support customers effectively from day one

• Act as a key point of contact during launches and early post-launch periods, helping triage and resolve live issues

Day-to-day product operations

• Support BAU product operations by investigating customer and partner issues, identifying root causes, and working with engineering and product to fix them

• Analyse operational data to identify recurring problems and improvement opportunities

• Help ensure issues are properly closed out, not just discussed

Supporting product delivery

• Support Product Managers with discovery, delivery coordination, and partner onboarding

• Help with testing, release validation, and regression checks

• Learn how APIs, decisioning flows, and data pipelines work in practice

Product analysis & insight

• Analyse product performance across conversion, approval rates, origination volumes, and credit outcomes

• Build dashboards and ad-hoc analyses to support decision-making across Product and Operations

• Form clear hypotheses from data and help test improvements

Who you are

• A top-tier STEM or Economics graduate (computer science, engineering, mathematics, physics, economics, or similar)

• 0–2 years of experience, including internships, placements, or early-career roles with real responsibility

• Practical experience beyond academia, e.g. internships, startups, consulting projects, fintech, data, or operational roles

• Strong analytical skills and comfort working with data (SQL, Python, Excel, or similar)

• Structured problem-solver who can break down messy, real-world problems

• Technically curious and comfortable working with systems, even if you’re not an engineer

• Clear communicator who can work effectively with both technical and non-technical teams

How you work (and what we value)

• You take ownership and follow through until problems are actually solved

• You’re comfortable working in ambiguity and don’t wait for perfect instructions

• You care deeply about customer outcomes and operational reality

• You speak up when something doesn’t make sense and help fix it

• You’re willing to put in extra effort at key moments (e.g. launches, live incidents), knowing this is where real learning happens

Progression & growth

This role serves as a stepping stone to Product Management, offering a clear progression path.As a Product Associate, you’ll be expected to:

• Build deep product and operational knowledge

• Consistently own and solve problems end-to-end with real business and customer impact

• Demonstrate strong judgement, data-driven thinking, and stakeholder management

High performers will progress to Junior Product Manager as they begin to:

• Own small features or product areas independently

• Lead defined workstreams within launches

• Take direct ownership of partner-facing or customer-facing product improvements

Progression is based on impact and ownership, not time served.

What we offer

• Everyone owns a piece of the company - equity

• Hybrid with 3 days a week in the office

• 25 days’ holiday a year, plus 8 bank holidays

• 2 paid volunteering days per year

• One month paid sabbatical after 4 years

• Employee loan

• Free gym membership

• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering