Process Quality Coordinator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Process Quality Coordinator 
Maternity Cover
Guildford
Salary: £32,00 to £34,000
Hybrid Working

Are you the kind of person who thrives on precision, loves a well-run process, and gets a buzz from seeing complex plans come together? Do you want to play a pivotal role in ensuring that 3.8 million students get the fair, consistent results they deserve?

Within AQA, we call this role a Standardisation Coordinator (but realised that nobody will search for that so changed the title for the advert) 

At AQA, we don’t just run exams—we shape futures. And we’re looking for someone who can lead the charge in making sure our examiners and moderators are fully equipped to mark with confidence and consistency. You’ll be the mastermind behind the scenes, orchestrating training and quality assurance that set the gold standard for assessment quality.

There are loads of company benefits, including a fantastic pension (up to 11.5% employer contributions), a 35 hour working week, 25 days annual leave with additional office closure in December and bank holidays on top, the opportunity to join lots of network groups (LGTBQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic minority and more) an extensive online learning platform, days for volunteering and more. AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive 

You’ll work with a passionate team collaborating with experts in logistics, assessment, and post-results. You’ll be the go-to person for planning, innovation, and continuous improvement in a high-stakes, high-impact environment.

This isn’t just another coordination role. You’ll be:

• Designing and delivering processes which will directly impact the integrity of national qualifications

• Driving innovation in how we train and support our examiners.

• Building relationships with senior associates and internal teams to deliver a best-in-class experience.

• Embedding continuous improvement and using tech to make things smarter, faster, and better.

You’ll need to be a natural planner, a confident communicator, and someone who can lead without needing a title to do it. If you’ve worked in regulated environments, managed complex projects, and know how to get the best out of people—this is your stage.

Ready to make your mark on the future of education? Apply now and help us deliver fairness, consistency, and trust to millions of learners.

Upload your most recent CV with a cover letter to explain how your skills and experience match the job description.

Interviews will be in the Guildford office in the week beginning 07 July 2025

#CRE23
 

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Standardisation Coordinator is responsible for the planning, implementation and quality of standardisation activities which equip associates and teachers to undertake Marking and Post-results Reviews. Our Coordinators are key to the delivery of Standardisation which is the process that ensures quality and consistency of Marking and Moderation. Standardisation is key in maintaining the parity and confidence in Learners results and ensuring we maintain the expectations of teachers and students who rely on us.
Standardisation Coordinators lead on and specialise in their process to ensure we are constantly improving and refining as well as adapting to a changing technological and educational landscape. This role is responsible for adherence with the conditions which form part of our regulatory framework, and compliance with our regulator. As a team, Standardisation owns the relationship with associates at a key time for building trust; we engage positively with associates and demonstrate the values that underpin the trust that our customers place in AQA.Landscape:
The Standardisation Team sits within the Standardisation, Marking and Moderation area of the larger Chief Operating Office; which is responsible for managing the development, marking and grading of 3.8 million candidates' examinations across A-Level, GCSE, and other qualifications. We are a cross-site team of around 32 staff with representation in Manchester, Milton Keynes, and Guildford.
The Standardisation Coordinator role is a specialist role which reports into the Standardisation management team. The role holder will work closely and collaborate with colleagues in Associate Management, Logistics, Assessment, Marking, and Post-results.
Activities:
Planning, ensuring adequate resource to cover key processes, and delivering key activities to plan across the academic year.
Oversee the facilitation of both remote and in-person standardisation events designed to familiarise and guide examiners and moderators on the use of the mark scheme or assessment criteria to determine an appropriate mark, and to qualify the marker’s performance ensuring that marks are always awarded on the same basis as intended.
Design and implement the delivery of new processes, in response to reform and technological changes.
Self-motivate and independently manage tasks to effectively drive processes forward, ensuring timely and efficient completion of work.
Implementing and embedding a culture of continuous improvement across the team and your work, to drive quality, customer experience and satisfaction levels; removing waste to achieve cost efficiencies.
Use and develop relevant systems, reports and trackers to plan and record delivery for your process to meet delivery targets. Clearly identifying milestones, dependencies, and handovers to ensure visibility for the wider organisation.
Responsible for identification and management of risks, handling escalations, resolving issues and making informed decisions.
Planning, developing and delivering process specific training to permanent and seasonal staff, enabling them to effectively support events and associate enquiries.
Build strong relationships with our external suppliers, internal teams, and our associates in order to deliver a best-in-class service that meets our customers’ needs.
Work with internal customers and senior associates to understand the requirements for each subject we support, and ensure this is delivered effectively.
Use technology to innovate and increase operational capabilities to support the delivery of impactful standardisation events.
Represent the Standardisation team by actively engaging in stakeholder meetings and contributing to discussions to influence the decision-making process to ensure our needs are effectively represented and that optimal outcomes are achieved.
To be successful in this role, you will need to know:
How to exemplify the behaviours, values and leadership habits we wish AQA to be famous for, and to inspire seasonal staff and team members through consistently demonstrating these behaviours internally and externally.
Understanding of Continuous improvement models and practices and how best to apply these to develop and improve processes.
How to effectively matrix manage to drive engagement and performance without direct line management responsibility.
How to work flexibly and adapt leadership style to get the best performance from team members.
You will need an understanding of relevant supply chain methodologies and best practice as well as a broad understanding of the political, educational and business context within which AQA works.
To have experience of managing operational projects and processes within a time sensitive and regulated environment.  
Be capable of implementing and embedding change.
How to develop robust, effective departmental plans and support team members to achieve them.
Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change.