Privacy Operations Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

An opportunity has opened up to join Kyndryl’s Data Governance Office! This role is ideal for candidates prepared to be a key contributor to Kyndryl’s Privacy Operations team, reporting to the Legal function. 

As a Privacy Operations Specialist, you will be part of a team responsible for developing and driving privacy compliance operations and associated interactions with Kyndryl’s Chief Information Office (CIO), Chief Information Security Office (CISO), Procurement, Marketing and business teams.

The role requires an understanding of global regulatory requirements in privacy, cybersecurity, data governance, AI and supply chain management and the ability to create, implement and manage programs to identify and mitigate risk and measure, track and report on compliance globally across Kyndryl’s business and commercial operations.

In this role, you will collaborate closely with the CIO, CISO, Procurement, Marketing, and other teams, as well as members of the Kyndryl Global Privacy and Data Governance Office, to align privacy, cybersecurity, data governance, AI, and supply chain management operations with Kyndryl’s strategic objectives.

You will also work with Kyndryl’s Global Practices and customer engagement teams to ensure these operations meet the company’s needs. A key part of your responsibilities will be to understand the legal requirements that drive these areas, enabling you to recommend improvements and clearly communicate Kyndryl’s operations to relevant business stakeholders and customer account teams.

Your success will be measured by your ability to support customer, enterprise, and regulatory audits, respond effectively to inquiries from Kyndryl personnel regarding privacy, cybersecurity, data governance, AI, and supply chain management processes, and manage requests for information.

You will also play a pivotal role in optimizing and managing internal processes, providing guidance on the collection, use, and processing of personal data, as well as the use of cookies, pixels, and other web-tracking technologies, and respond to data subject requests related to these areas. Finally, you will manage, update, and curate internal and external guidance and content concerning privacy, cybersecurity, data governance, AI, and supply chain management.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

To be successful in this role you will need an understanding of global regulatory requirements in privacy and cybersecurity, technical and process skills, and will have the following experience and skills:

• Demonstrated understanding and knowledge of international data privacy, cybersecurity, and data governance laws and regulations, including EU, US and parallel international accountability requirements.
• 7+ years of experience managing global privacy operations in-house
• Experience with privacy management tools and offerings (e.g., OneTrust)
• Effective communication skills (both in writing and verbally)
• Proven ability to work as part of diverse and multi-cultural teams of both legal and business colleagues
• Proven ability to collaborate across business functions
• Demonstrated business judgment and ability to rationalize operations

Preferred Technical and Professional Experience

• Degree in law, accounting or audit from an accredited university
• Certification in privacy law or management (e.g., IAPP CIPP-US, CIPP-EU, CIPM)
• Additional language(s) would be an advantage
• Experience working in technology industry (IT, outsourcing, managed services or cloud computing industries) and/or regulated industry

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.