Principal, User Experience

The LSEG Design UX team is seeking a talented, user obsessed, visually inspired, Experience Design Principal to lead and govern the UX of simply beautiful customer journeys and UX experiences for our customers.

Want to lead, give, and learn from, a diverse, creative, passionate, multi-disciplinary team of Service Designers, UX designers, visual designers and front end developers?

We love turning complex experience problems into elegant, innovative, and useful solutions that meet our customers needs. Being a customer centred team, means we craft high-quality user focused, re-usable experiences. We use digital tools to innovate, communicate, and share, while knowing the value of face-to-face meetings and when to be there in person to build networks and positively influence.

Imagine being the Lead for our Marketing sites UX and owning the Governance and Figma of our Forge design system that supports LSEG experiences across multiple sites. You’ll be fundamental in leading and delivering strategic, LSEG-wide customer experience initiatives. You’ll work collaboratively with the team to craft concepts, components, patterns and journeys and deliver responsive design experiences for LSEGs digital ecosystem.

Involving the end user in your designs and liaising directly with product owners, technical architects and technology partners, we also like to mix quantitative analysis to the qualitative feedback loop.

Taking ownership to drive consistency of UX, while being inspired by our strong Brand architecture, you will manage the expertise of our dedicated Experience Fundamentals team and use and manage our Design System to accelerate you in our agile working practices.

This role should attract a highly creative teammate at pace with the latest service design and interaction design trends as well as a deep knowledge of user experience principles.  Leading by example, imagine delivering conceptual designs, customer journey maps, heuristic analysis and hands on delivery out to customers, and caring and defending your vision and design decisions against the balance of user needs, Brand experience, technical constraints and business needs.

Do you want to?

• Deliver holistic, innovative, end-to-end service user experiences across LSEG’s digital experience

• Inspire and provide creative designs that are beautiful, clear, useful, easy-to-use, innovative, and efficiently built

• Deliver the design experience from sprint horizon concepts to prototypes and final wireframes

• Take responsibility for communicating designs to collaborators and incorporating and balancing conflicting feedback back into the designs

• Organise and run customer journey workshops and deliver service maps, customer journeys, design concepts, layouts and screens from the output

• Develop high-quality visual and interactive proof of concepts to share with internal and external customers

• Advocate for customer-centred, context-aware, responsive web design and platform-specific design as key to LSEG’s competitive advantage

• Support the team in the creation and execution of UX workshops in support of other organisational teams

• Develop, manage and govern our Forge UX Design system through the team reporting to you.

• Demonstrate adaptability to changing priorities driven by the speed of our innovative, fast-paced, information services industry

Do your skills resonate with our needs?

• Motivated, curious, creative self-starter with a strong collaborative nature

• Happy defending concepts and negotiating successful compromises between multiple project collaborators

• Detailed knowledge of user-centred design principles

• You adore a proper design system to deliver UX at speed.

• Expertise delivering service design customer journeys, wireframes, prototypes, detailed design screens from mobile to desktop.

• Skills in blending qualitative and quantitative data into designs

• Flamboyance (or even just quiet confidence) in Figma.

• Ability to work with development teams to find a way within technology constraints

• Clear verbal and written communication to do justice to your ideas.

• Leadership flair with designers to get the best out of their talent.

• Bachelor’s degree in Service design, Interaction Design, Information Design, Product Design or equivalent professional experience

Do you have other skills we might also want to hear about?

• You're organised and love attending to detail

• Holding high design standards in a lean, fast-paced environment

• Teaming up with a 'hive mind' of energy and ideas

• Inclusive in your approach to design with empathy and accessibility on your mind as you work

• Know your 'definition of ready' and when to size t-shirts

Please include a digital portfolio, so we can see your talent and how you like to work.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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