nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As a delivery expert and trusted advisor, this Solution Services Manager will represent Professional Services / Customer Success in front of prospects and clients, articulating what a true digital transformation entails and partnering with our delivery partners to craft comprehensive implementation strategies that align with each client's unique business value metrics. Beyond the operational execution of scoping and proposal development, this role carries strategic responsibility for shaping the future of Professional Services delivery across EMEA—driving initiatives around rate optimization by market, AI-enabled delivery acceleration, pricing catalogue development, nearshore staffing, fixed-cost engagement models, and minimum viable rate frameworks that balance competitiveness with profitability, thus working closely with PSO leadership and CS management. This individual will bring a foundational understanding of the Solution Sales function as it operates in leading SaaS organizations and serve as a key contributor in evolving and maturing this capability within nCino's go-to-market model.
Requirements:
Lead the scoping and estimation efforts with all prospective and existing nCino customers across EMEA, spanning all client segments and nCino solutions
Design implementation approaches for both nCino-led and partner-led delivery models, craft Statement of Work documents and present the professional services proposal and story to clients
Share best practices with prospective and existing clients on how to best implement and adopt nCino features and functionality
Maintain an accurate forecast, pipeline and manage all components for Services opportunities
Build a project budget that will be the baseline for the Professional Services implementation
Manage the handoff between Sales and Professional services for all EMEA deals, ensuring seamless transitions and clear delivery expectations
Collaborate with partners from our ecosystem to define scope boundaries, delivery responsibilities, and joint execution frameworks for complex partner-led implementations
Develop and execute strategies to sell new Professional Services offerings to nCino’s growing customer base
Support the sales team as they close large, complex business-to-business transactions
Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.
Drive strategic initiatives to mature and scale the Solution Sales function across EMEA, including rate optimization by market, pricing catalogue development, nearshore/offshore staffing models, fixed-cost engagement frameworks, and minimum viable rate analysis, aligning with best practices from leading SaaS organizations to enhance PSO competitiveness, profitability, and regional growth
Qualifications
Required:
• Bachelor’s degree
• 6+ years’ experience as a consultant or business analyst in a fast-paced environment with demonstrated record of excellence
• Flexible problem-solver who will thrive in nCino’s rapidly changing, collaborative, entrepreneurial environment
• Ability to work with multiple groups across reporting lines
• Ready to travel to client locations as required to accomplish and exceed Professional Services revenue targets
• Travel requirements – up to 25%
Desired:
• Graduate degree
• Salesforce experience, knowledge of the platform
• Process reengineering background
• Banking experience
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
