Principal Product Operations Manager

We’re looking for a Principal Product Operations Manager to define, run, and continuously evolve the operating backbone of Super’s Product organisation. Product Operations exists to accelerate our product development lifecycle and turn product strategy into focused execution. In this role, you will act as an internal consultant and Chief-of-Staff–type partner to Product leadership, bringing structure to complexity and ensuring that strategy translates into clear priorities, effective execution, and measurable outcomes. You’ll operate with significant autonomy and influence, working closely with senior stakeholders across Product, Technology, and Commercial teams. This is a high-impact role for someone with a strong consulting mindset who enjoys solving ambiguous, cross-functional problems and turning them into practical, durable operating systems.

• 5–8 years of experience in management consulting or product operations role in a technology-driven organisation.
• A strong consulting foundation, including structured problem-solving, hypothesis-driven thinking, and comfort operating in ambiguity.
• Proven experience owning and driving complex, cross-functional initiatives end to end, from problem framing to execution.
• Strong project management skills, with the ability to manage multiple work-streams, dependencies, and stakeholders.
• Experience acting as a trusted partner to senior leaders, with the ability to influence without direct authority.
• Excellent communication skills, including the ability to create crisp, executive-ready narratives and leadership or board-level materials.
• Strong judgment and prioritisation skills, balancing analytical rigour with pragmatism in fast-moving environments.
• High levels of ownership and independence — you proactively identify problems and drive solutions through to completion.
• Comfort working with qualitative and quantitative data to support insights and recommendations.
• Tech affinity and curiosity about how product and engineering organisations operate; experience working closely with tech teams is a strong plus.
• Experience in high-growth or scaling organisations is an advantage.

• Own and evolve core product development life-cycle processes, including objective setting, research, road-mapping or product go-to-market enablement.
• Define, standardise, run and improve core product rhythms, such as OKRs or planning and review processes.
• Act as a strategic partner to Product leaders, helping frame problems, structure options, and align on priorities and execution plans.
• Lead the selection, roll-out, and optimisation of product tools that support discovery, delivery, and go-to-market, with a strong focus on adoption and measurable impact.
• Use qualitative and quantitative inputs to diagnose friction in how teams operate and identify high-leverage improvements across governance, tooling, and performance management.
• Support leadership forums and decision-making by preparing clear, structured materials and making trade-offs and dependencies explicit.