Principal Customer Success Manager, Strategic

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

Please note this is a hybrid role in our New York City office.

• 7+ years of B2B SaaS customer success, account management or consulting experience working with companies that have more than 20K employees
• Grit and growth mindset, an ability to thrive in ambiguity
• Positive attitude, empathy, and high energy
• Strong executive-facing communication skills
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $150,000 - $200,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations