Principal Content Designer - Support

Company Description

Wise is one of the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 13 million customers across the globe and we’re growing. Fast.

Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply. 

So, we’re building a new one.

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? 

How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Principal (IC) Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 11 million people. But we're only 2% done — because people without borders deserve money without borders.

Your mission:

You’ll be establishing exceptional content foundations to use with AI tools, and levelling up the quality of our existing content across Support — a squad that helps millions of people troubleshoot our products and understand how to get the most out of what we offer. 

Here’s how you’ll contribute

• You’ll get to know our customers, building empathy and a deep understanding of their needs.

• You’ll use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that make stressful situations easier.

• You’ll be influential in your squad, understanding and prioritising content needs and delivering on the most impactful projects across multiple teams.

• Working with data scientists and developers, you’ll continuously improve our content model to work in new scenarios and with new tools.

• Working with designers from other squads you’ll help maintain a single, seamless experience for customers.

• Using your content skills you’ll level up content design quality and maturity across the squad, one iteration at a time.

You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise. Repping Support, you’ll be part of a powerful feedback loop between customers and Product that helps improve the consistency of our messaging.

This role will give you the opportunity to:

• Be a guiding light and advocate for the customer experience, as the squad increases its AI capabilities.

• Own the squad’s automation content experience end to end, and steer its strategy and direction.

• Elevate product and content quality — you define what good looks like in the squad, and demonstrate it with everything you ship.

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

Qualifications

About you:

• You’re an accomplished and experienced Principal Content Designer with extensive experience shipping world-class consumer products.

• You have experience with conversation design, and an interest in using AI tools to accelerate content development.

• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment.

• You have an eye for quality, and know what to focus on to drive it up.

• You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment

• You’re highly empathetic, both to customers and the people you work with

• You’re a trusted partner, building effective relationships with your peers across the business.

Heads up, this probably isn’t for you if 

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.