Principal Consultant

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Principal Consultant

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Please visit Fractal | Intelligence for Imagination for more information about Fractal

Position Overview:
A Principal Consultant has complete ownership and accountability for successful delivery of client projects and enabling growth for a particular client account. Own client outcomes across engagements, typically managing multiple projects in parallel and cross-sell new consulting work.

Responsibilities:

Business Consulting and Client Relationship Management

• Build, deepen and broaden client relationships at senior executive levels in conjunction with account managers of our clients. This will be measured through growth of the account.

• Construct roadmaps to enable clients’ strategic vision to be realized through the power of AI, Engineering & Design, by working closely with people across levels and communicating effectively

• Provide thought leadership in clients’ business planning sessions, lead proposal and statement of work (SOW) development including defining business objectives, solution approach, scope, deliverables, client responsibilities, staffing roles, pricing, and risk mitigation

Delivery Management

• Work with clients to understand key business challenges, formulate business problems and lead solution development and delivery on consulting engagements with a team project managers and consultants.

• Define standard metrics and KPIs for clients and establish processes to measure them. Responsible for the quality of delivery for the engagements as measured by relationship specific measures as well as Net Promoter Score (NPS). This would include, among other things, design & review of the solution, scaling and institutionalizing analytics in the client organization, high level of program management, and meeting all other engagement goals.

• Successfully juggle the competing demands of multiple client projects simultaneously (including managing time and resources against changing priorities

• Build a highly engaged team and manage their careers, by inspiring colleagues, creating opportunities, building individuals’ capability and creating followership

• Demonstrated technical acumen across a range of AI, and Data Engineering tools and platforms, including experience in helping clients operationalize advanced analytics solutions at enterprise scale

Operations and P&L Management

• Manage P&L of the account, meeting margins while ensuring revenue targets and client satisfaction measured through NPS

• Ensure timely and appropriate staffing for new engagements – plan hiring and staffing decisions

• Overall ensure operational and financial discipline in line with organization principles

Business Development

• Assist the global sales and consulting teams and coordinate with internal capability teams in pursuing ongoing leads / RFPs from solutioning standpoint.

Analytics Capability Development

• Work with the team to help build cutting edge analytical approaches in the area of customer loyalty analytics and develop into solutions that can be used for pitching to clients

Qualifications & Experience:

• 16+ years of experience in analytics delivery and business consulting with at least 6+ years of leadership experience

• Experience in design and review of new solution concepts and leading the delivery of high-impact analytics solutions and programs for global clients.

• Knowledge of advanced analytics and machine learning techniques such as segmentation/clustering, recommendation engines, propensity models, and forecasting to drive growth throughout the customer lifecycle. Should be able to evaluate and bring in new advanced techniques to enhance the value-add for clients

• Should be able to apply domain knowledge to functional areas like market size estimation, business growth strategy, impact of govt policies on product, strategic revenue management, marketing effectiveness

• Must have excellent project/program management skills and have experience managing multiple work streams and projects at one time

• Have business acumen to manage revenues profitably and meet financial goals consistently. Able to quantify business value for clients and create win-win commercial propositions.

• Good thought leadership & ability to structure & solve business problems, innovating, where required

• Outstanding presentation and communication skills (Oral and written) with the ability to inspire others to make informed decisions.

• Must have the ability to adapt to changing business priorities in a fast-paced business environment 

EDUCATION: BE / BTech, Masters / Bachelors in Statistics, Economics / MBA

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!