PR & Communications Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
PR & Communications Manager
We're looking for a creative yet analytically-minded individual to take on the exciting role of PR & Communications Manager, who is ready to hit the ground running and help us to grow the Capital One brand in the UK.
This role is key to shaping and influencing how people view Capital One externally, and will lead on the consumer and corporate communication strategy. From getting campaigns and stories live, creating engaging content for earned and owned media, managing regular touchpoints between internal teams and agencies, as well as owning a wide range of exciting projects, no two days in this role will be the same.
Reporting to the Head of Brand, you will be a key part of a tightly knit team working with internal colleagues and external partners to help us deliver against our strategy to enhance and protect the reputation of Capital One in the UK.
You will need to craft inspiring briefs for our creative partners to develop compelling communications, rooted in content marketing and Digital PR, delivered through the right mix of earned, owned and paid channels. You'll also be a key figure in reputation management, working with internal stakeholders across the business to protect the reputation of the business, so a solid grasp of crisis management and media relations is vital to success in this role.
What You'll Do

• Work with the Head of Brand in the end to end delivery of integrated, multi-channel owned & earned marketing campaigns, from initial briefing to final sign off, including:
  
  • Digital PR - corporate and consumer
  • Organic and paid social media
  • Influencer marketing
  • Content marketing
• You'll take charge of driving our news agenda, seeking out opportunities for impactful positive media coverage, and creating engaging content that connects with our audiences across other customer-facing touchpoints.
• You'll be responsible for leading on our corporate communication strategy and execution, managing our external agency and working with internal stakeholders to ensure the Capital One brand is represented appropriately in press
• You'll support the Head of Brand in managing reputational risk, both proactively and reactively - including working through any escalations at pace, collaborating with internal teams to get to the best possible outcomes and ultimately protect the external reputation of the business
• You'll brief internal and external creative teams, seeking their expertise on insights like competitor activity or on creative for marketing activity
• Oversee the production of campaign materials, including writing, editing and proofing copy, ensuring communications remain on brand at all times
• Reporting on KPIs, including campaign measurement and brand metrics at a regular agreed cadence.
• You'll be curious about the external market and will champion and embed best practice standards while driving continuous improvement and new ways of working at every opportunity.
• Form great connections between Brand and wider teams in the business to generate a regular drumbeat of content
• Own projects end-to-end, both long-term and short-term

What you'll bring:

• Ability to be both creative and analytical - so you're able to craft creative marketing campaigns that are grounded in insight and navigate data to articulate their effectiveness
• A strong communicator, both written and verbal - you'll be able to craft on-message stories and present them to internal and external stakeholders in an engaging way
• Excellent relationship building skills with the ability to work collaboratively and build trusted relationships with internal and external stakeholders. You'll have experience of working with external agencies as an extension of your team
• Strong judgement and understanding of the internal and external landscape, and an ability to bring the outside in to look objectively at situations and advise on reputational risk mitigation
• Experience of managing a busy workload and great organisational skills
• Experience of working with creative agencies
• Ability to work in a fast-paced environment, managing multiple projects
• Excellent attention to detail
• Resilience in your approach, able to overcome setbacks and have a solution focused mindset
• Tenacity to grow and develop quickly in role, taking on bigger responsibilities as they arise

Qualifications/experience:

• Demonstrable experience in both consumer and corporate PR, at a mid to senior level, preferably in-house
• A proven track record of managing media relations and executing successful PR campaigns and strategies
• Demonstrable experience in crisis management and handling unexpected issues
• Preferred, but not essential - experience of working in financial services or another regulated sector
• Preferred but not essential - CIPR/CIM qualified
• Preferred, but not essential - Experience in content development and social media strategy delivery

Where and how you'll work
This is a permanent position based in either our Nottingham or London offices.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What's in it for you

• Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront - to provide LGBTQ+ support for all associates
• Mind Your Mind - signposting support and promoting positive mental wellbeing for all
• Women in Tech - promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.