Power Tools Technical Support Specialist

Company Description

Do you want your ideas to shape the future of customer service and technology? 

At Bosch, we believe in the power of innovation to transform lives. Whether it's in mobility solutions, consumer goods, industrial technology, or energy and building technology, your ideas can make a real difference. Join us and be part of a team that is dedicated to improving the lives of people around the world through exceptional customer service and cutting-edge technology. 

Welcome to Bosch. 

The Bosch Group is a global leader, operating in four dynamic business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. With over 420,000 associates in 128 countries, including 85,000 in research and development and nearly 44,000 software engineers, we are at the forefront of technological innovation. In the UK and Ireland alone, we have more than 6,000 associates working together to deliver outstanding customer experiences. 

Join us and help shape the future with your ideas and passion for customer service. 

Job Description

Are you passionate about delivering exceptional customer service in the power tools industry? Join our team at Bosch Power Tools and help us provide the best service to our valued customers. We are seeking a dedicated and customer-focused individual to support our mission of excellence in customer service for our power tools. Your role will be crucial in ensuring our customers receive top-notch support and care for their Bosch power tools. 

Key Responsibilities: 

• Customer Support: Provide outstanding technical support for Bosch power tools to users, the Customer Care Centre, Bosch field sales force, and directly to Bosch customers. 

• Repair Coordination: Arrange collections for power tool repairs from users and keep them informed about the status and progression of their repairs. 

• Parts Assistance: Assist customers by sending parts drawings and helping them select the correct spare parts for their Bosch power tools. 

• Complaint Resolution: Handle customer complaints and claims related to Bosch power tools in collaboration with our legal team, ensuring a satisfactory resolution. 

• Process Improvement: Work with various departments within Bosch Power Tools to enhance processes and improve efficiency in servicing power tools. 

• Technical Liaison: Collaborate with the Bosch Service Centre repair Manager on technical topics related to power tools to ensure seamless service delivery. 

• Training and Development: Provide technical and system training on Bosch power tools to users and the Customer Care Centre to enhance their knowledge and capabilities. 

• Quality Support: Support the central Quality Management (QMM) department in maintaining high standards of service for Bosch power tools. 

Qualifications

What distinguishes you

Customer-Centric Attitude: You excel in people skills and are dedicated to providing exceptional customer service. 

Communication Excellence: You possess excellent written English and a professional telephone manner, ensuring clear and effective communication with customers. 

Calm Under Pressure: You can maintain composure and deliver high-quality service even in high-pressure situations, with a keen eye for detail. 

Technical Proficiency: You are proficient in Microsoft Office, especially Word and Excel, enabling you to efficiently manage customer-related tasks. 

Additional Skills: A driving license is advantageous for flexibility in customer service roles. 

Technical Experience: Experience in diagnosing and repairing in a workshop environment is desirable, enhancing your ability to support customers with technical issues

Additional Information

37.5 hrs a week

Role is officed based at our head office situated in Denham near Uxbridge

Hybrid working is available with up to 2 days a week being available for home office