Post Offer & Completions Administrator

StrideUp is leading a new era of values-driven finance. Ranked the 5th fastest growing fintech in the UK and Ireland in 2025, we have already deployed hundreds of millions in property finance, supporting people in achieving their financial goals.

What makes us different is how we combine purpose with performance. We began with home finance, creating a shariah-compliant alternative trusted by the Muslim community and welcomed by anyone seeking fairer, more transparent products. This product-market fit has powered our growth, and is only the beginning. Our vision is bigger; to expand our offering and build a financial institution that opens doors for communities often left behind.

Joining StrideUp means being part of a high-performing, values-driven team at the most exciting point in our journey. We have proven success behind us and huge opportunity ahead, and now we are ready to build beyond. Are you?

StrideUp is backed by leading VC and private equity investors, having raised over £30m in funding.

The Role

The Role of a Post Offer and Completions team member is to be a key player in nurturing the post offer pipeline to deliver completions with best-in-class customer service and the highest degree of data accuracy and legal compliance. The role is essentially accountable for the customer journey from offer to release of funds/completion. 

The role holder will act as the customer's advocate to progress to completion by managing the processes and overcoming blockages and delays. Working closely with StrideUp’s solicitors, but also the customer’s solicitors and all relevant stakeholders, both internal and external.

The role holder will work in a very pressured environment with conflicting demands. This is a fast-paced role and all team members will be expected to go above and beyond to meet all stakeholders requirements.

You Are

• An effective communicator across various platforms (Email, Intercom, and telephone) who can clearly and effectively engage with all stakeholders
• Highly detail-oriented with a focus on achieving the highest degree of data accuracy
• A trustworthy, reliable and collaborative team player
• Passionate about delivering high standards of customer service, with a proactive approach to solving problems and a genuine desire to help customers achieve their goals
• Able to thrive and maintain focus in a high-pressure, fast-paced environment while managing multiple conflicting priorities
• A quick learner eager to understand financial services operations, including regulatory requirements and industry standards

What You'll Do

Completion Processing: 

• Keep transactions on track for targeted completion dates 
• Promptly and accurately answering all solicitor, funder or customer queries 
• Ensure that all Offer conditions are satisfied as appropriate
• Ensure that all documentation is completed to the required standard before requesting funds 
• Liaising with Finance to arrange funds drawdown in advance of the required funding date 

Quality, Risk, Compliance and Governance: 

• All decisions adhere to regulatory requirements, industry standards, organisation's risk and compliance policies 
• All mandatory training is completed within the relevant timeframe to reduce potential risk factors 
• Home Purchase Plan and BTL completions are processed with accuracy of all data and legal requirements 

Customer Focus: 

• Assess all completions with a focus on customer-centricity
• Provide exceptional customer service by promptly responding to inquiries from Solicitors and all internal and external stakeholders across a variety of platforms
• Collaborate with cross-functional teams to improve the customer journey, contributing insights and feedback to enhance customer satisfaction 

Communication: 

• Be open to challenge and collaborate through ad hoc levelling sessions within the wider business teams  
• Step forward and share ideas - what is working well or what needs to change 
• Email, Intercom and telephone - Clearly and effectively communicate with all Stakeholders to provide best in class completions experience within a very strict SLA

Requirements

• Previous experience of working in customer focussed operations within a financial services business 
• Ability to manage multiple (sometimes conflicting) priorities effectively in a fast-paced environment
• Good understanding of Google suite, MS Word and Excel 

Bonus

• Knowledge and understanding of key risks contained in Reports on Title and/or Certificates of Title would be an advantage but full training will be provided
• Knowledge of FCA rules including Mortgage Conduct of Business (MCOB), Consumer Duty, and KYC would be an advantage but full training will be provided

Benefits

• Salary: Competitive, based on experience
• 25 days annual holiday
• Health insurance
• Annual L&D budget
• 3% pension contribution
• Monthly socials
• Central London location (hybrid role with an expectation of 2-3 days in the office)
• Friendly and informal startup environment with a focus on performance and impact

Equal Opportunity Employer

StrideUp is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We celebrate the diversity of our team and encourage applications from all individuals, regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, age, marital status, pregnancy, or any other characteristic.

We welcome applicants from all backgrounds and look forward to seeing how you can contribute to our mission.