Similar Jobs at Celonis
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The position of Portfolio Value Engineer (VE) is a trusted advisor responsible for driving value, adoption, and customer success across a portfolio of accounts. In this role, you will collaborate closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success with the Celonis Process Intelligence Platform. Your responsibilities include building scalable engagement strategies, handling critical touchpoints, identifying expansion opportunities, and mitigating renewal risks, all while fostering a strong relationship with partners and driving value realization across your accounts.
The Role:As a Portfolio Value Engineer, you will play a key role in helping our customers achieve their strategic goals and realize significant value by leveraging the Celonis Process Intelligence Platform. You will collaborate with regional partners and customers, strengthening their position in the market while ensuring that they receive the guidance and tools needed for long-term success. Your role will involve driving the coordination of account activities, building structured governance at both the account and portfolio levels, and fostering value-driven relationships. The role is open for native French speakers.
In this highly collaborative position, you will work closely with our partners, customers, and internal teams to provide innovative solutions, manage escalations, and ensure the delivery of value at scale.
The Work You’ll Do:Drive Value, Adoption, and Sponsorship
- Serve as the trusted advisor to customers and partners, ensuring successful adoption and value realization across your portfolio.
- Support the development of Centers of Excellence (CoEs) by leveraging Celonis and partner resources to deliver self-paced, classroom, and on-the-job training.
- Build and maintain a structured governance model at both the account and portfolio level, ensuring alignment with customer goals.
- Manage critical 1:1 customer touchpoints, coordinating with partners as needed to resolve escalations and drive customer success.
- Monitor customer health through scalable strategies and provide regular check-ins to keep customers on the right track.
- Mitigate renewal risks by tracking value and framing expansion opportunities through demos and strategic guidance.
- Ensure customers are leveraging the latest product innovations to maintain momentum in their value journey.
Create Scalable Engagement Formats
- Develop and execute impactful 1:N (one-to-many) interaction formats such as online webinars, regional in-person classroom events, and online community events.
- Proactively create and nurture community engagement strategies, driving content and interaction around specific focus areas.
- Collaborate with the community team to gather feedback and improve engagement platform effectiveness.
Partner and Account Management
- Build programmatic coordination across partner activities within your portfolio to strengthen customer relationships and drive long-term success.
- Monitor partner engagement and escalate when needed to ensure successful delivery of customer value.
Language Requirement
- Native French speaker with excellent communication skills in both French and English, able to confidently engage and influence stakeholders at all levels.
Programmatic Execution
- Strong execution focus for action and the ability to drive initiatives under ambiguity.
- Highly structured and programmatic thinking with the ability to execute complex projects efficiently.
Entrepreneurial Mindset
- A passion for building new customer segments and managing a portfolio with an entrepreneurial approach.
- Ability to gain customer trust and drive success in limited touchpoints, delivering high impact.
Technical Expertise
- Solid technical skills with the ability to quickly problem-solve and support customers, especially in 1:N office-hour setups.
- Strong understanding of Celonis product innovations and the ability to introduce these innovations to customers, ensuring they’re driving maximum value.
Excellent Communication & Enablement
- Exceptional communication skills, with the ability to enable others through clear, effective presentations and guidance.
- Passionate about empowering both customers and partners through training, support, and strategic insights.
Industry & Business Domain Expertise
- Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement.
- Knowledge of strategic transformation initiatives such as Shared Services Transformation or System Transformation is a plus.
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Celonis London, England Office
Celonis London Hub Office
Our London office is centrally located in Bloomsbury - an intellectual and literary hub. Here you'll enjoy the art, literature, pubs, and shopping of this eccentric area. The office provides an open and modern space, a communal breakout area, bike parking, and complimentary healthy snacks.
