The Portfolio Operations Manager oversees the loan portfolio, ensuring efficient management, compliance, and customer service across all loan activities while maintaining accurate records and reporting on operations.
Hello,
We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.
Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.
Our values shape how we work and grow together:
💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.
✨ Be brilliant: We show up with curiosity and energy, always striving for better.
🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do.
💡Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.
About the role
As a Portfolio Operations Manager, you are responsible for supporting the day-to-day management, servicing, and monitoring of the organization’s loan portfolio. This includes a wide range of activities such as conducting regular covenant testing, preparing and submitting compliance reports, managing loan restructures and extensions, overseeing redemptions, and closely monitoring arrears and collections processes.
In this role, you focus on the efficient and accurate execution of operational processes while ensuring positive outcomes for customers. You are also accountable for maintaining detailed, accurate, and up-to-date records within internal systems, ensuring all loan documentation, transactions, and reporting adhere to internal policies and regulatory requirements. Your work helps safeguard the integrity of the loan portfolio and supports the broader objectives of the organization by combining operational excellence with strong customer service.
Key Responsibilities
- Oversee servicing tasks across the full loan lifecycle, including variations, redemptions, extensions, restructures, and arrears, ensuring timely execution and supporting recovery efforts for non-performing loans with internal and external stakeholders.
- Conduct covenant testing and support compliance reporting to monitor borrower obligations and meet regulatory requirements.
- Maintain accurate records and workflows in internal systems, including nCino, monitor task completion against SLAs, and escalate issues when needed.
- Collaborate with Risk, Compliance, and Legal teams to ensure all servicing activities comply with policies and regulatory standards.
- Support process and system improvements to enhance efficiency and the customer experience.
- Follow all company policies, risk management, compliance, and financial crime obligations, and meet reporting requirements.consistently met.
Required Skills & Experience
- Minimum of 5 years’ experience in lending operations, ideally with exposure to portfolio servicing, arrears, or collections.
- Understanding of covenant monitoring, loan variations, and customer servicing.
- Experience in debt handling or collections is beneficial.
- Proficient in using internal systems to manage workflows and maintain records; familiarity with nCino is advantageous.
- Strong analytical skills with a high level of attention to detail.
- Effective communication and stakeholder management skills.
Why Join?
At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference 💡, supported to be brilliant ✨ with a can do will do attitude, and trusted to do the right thing 🤝.
We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.
Here’s what you can look forward to:
🌴 Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
🌍 Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
📚 Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
🏠 Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
🩺 Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
💼 Enhanced Pension Scheme – Helping you plan and save for a secure future.
👶 Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
🎉 Discretionary Company Bonus – Rewarding your contribution to our shared success.
If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.
Recognise Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Ncino
Recognise Bank London, England Office
Augustine House, London, United Kingdom, EC2N2HA
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