Platform Support Coordinator

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What we do:

We are looking to hire an Application Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company. 

What you'll do:
•    Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
•    Responsible for owning incidents, including escalating to other technical teams
•    Multi-task, manage, and resolve transactional application support requests
•    Problem-solving and troubleshooting
•    Executing Stored Procedures and querying our database using SQL
•    Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
•    Take initiative on tickets that can be completed without Development Team assistance
•    Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
•    QA Testing and Validation
•    Coordinate in-depth training on support-related tools and processes
•    Light on-call/after-hours support

Who you are:
•    Bachelor’s Degree from a four-year university or relevant substitute experience
•    0-3 years relevant work experience as a technical or customer support representative in a small or medium sized business
•    Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
•    Strong SQL and HTML experience
•    Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
•    General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
•    Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
•    No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
•    Effective time management skills – ability to prioritize and meet deadlines
•    Advance troubleshooting and problem-solving skills.
•    Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.