Platform Support Coordinator

PLATFORM SUPPORT COORDINATOR 

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. 

As a Platform Support Coordinator, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams and Clients have excellent platform experiences and provide top-notch Platform Support. This role is for highly motivated, customer-centric, and self-directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi-functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company. 

WHAT YOU'LL DO: 

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs 

• Responsible for owning incidents, including escalating to other technical teams 

• Multi-task, manage, and resolve transactional application support requests 

• Problem-solving and troubleshooting 

• Executing Stored Procedures and querying our database using SQL 

• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform 

• Take initiative on tickets that can be completed without Development Team assistance 

• Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones 

• Coordinate in-depth training on support-related tools and processes 

WHO YOU ARE: 

• Bachelor’s Degree in an analytical subject or relevant substitute experience.   

• 1-3 years relevant work experience as a support representative in a small or medium sized business.   

• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment 

• Basic SQL and HTML experience 

• Experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus 

• Some experience of AI Tools such as CoPilot, Claude is a plus 

• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus 

• No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply 

• Effective time management skills – ability to prioritize and meet deadlines 

• Outstanding written and verbal communication skills in English.  

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.