Platform Operations, Senior Analyst

Xpansiv provides the market infrastructure to rapidly scale the world’s energy transition. The company’s main business units include CBL, the largest spot exchange for environmental commodities, including carbon credits and renewable energy certificates; SRECTrade, one of the largest transaction and management firms in the solar renewable energy market, APX, the leading provider of registry infrastructure for energy, power, and environmental markets, and H2OX, a leading spot exchange for Australian water allocations. Xpansiv also provides end-of-day and historical market data and operates the leading multi-registry portfolio management system for environmental commodities. Xpansiv.com

Position Summary

As a member of the Operations organization, you will help ensure the front-to-back client and trade lifecycle is managed in accordance with the existing control framework; as well as help develop and enhance the controls and infrastructure required to build a best-in-classOperations organization.

Responsibilities:

• Provide Level 1 client service to our global customer base on topics including, but not limited to: 
• Account Management
• Assist in account onboarding requirements 
• Trade settlement lifecycle workflows and regular rebate programs 
• Product/Registry holdings and activity 
• General troubleshooting of Xpansiv Connect platform and Registry specific issues 
• Daily management of market holdings and trading activity
• Intraday and end-of-day transfer of product holdings via partner registries 
• Timely processing of Participant funds deposits and withdrawals 
• Troubleshoot breaks and other requests from clients and our Commercial teams 
• Coordinate with Operations management, Commercial, and Technology to ensure a smooth and seamless client experience 
• Create and compile trading and operational reports, which will include market trading activity and trend analysis across markets
• New business support, including quantitative analysis around service requirements on launching new products and services
• Liaise with clients to answer queries and report trades on a timely basis 
• Further enhancements and development across SalesForce applications including Service Cloud, CRM and Reporting
• Other administrative responsibilities, as needed 

Who We Are Looking For:

• You thrive in an environment focused on providing outstanding customer service 
• You are capable of easily transitioning between micro-technical detail and macro-level concepts 
• You are organized and have a systematic problem-solving approach
• You have a strong sense of ownership and drive
• You are a catalyst of change who thrives in evolving companies and markets 
• You are outspoken when it comes to escalating issues and potential risk 
• You have proven attention to detail and ability to work under pressure 
• You have a can-do attitude and exceptional ability to execute 
• You have a strong interest in environmental markets

Requirements:

• Bachelor’s degree with ~5-7 years of experience in a financial-services related Operations/Client Service function, preferred 
• Strong desire to continuously learn and embrace change quickly in a fast-paced environment and thrives under pressure 
• Proven technical and analytical skills 
• A control mentality with meticulous attention to detail to both follow and enhance operational procedures 
• Effective communicator with an aptitude for building relationships 
• Proficiency across Microsoft Office applications, particularly Excel, with desire to expand expertise across new applications, as needed 

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.