Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Platform Engineer UK
We are actively sourcing for an experienced and highly motivated Platform Engineer to join our growing Professional Services group in the UK. The Platform Engineer is a key role within Professional Services and will lead and manage the discovery, design, configuration and deployments of Five9’s On Demand Call Centre software for our Mid-Market and Enterprise clients. We are looking for a star performer who understands the value of teamwork, has a positive “can do” attitude and can help us delight our Customers while growing our business.
Key Responsibilities:
- Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call centre software.
- Design and configure Five9’s platform for each customer’s unique requirements
- Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site
- Provide customized training to ensure customers have a thorough understanding of these solutions.
- Manage all day-to-day operational and tactical aspects of multiple Implementation projects.
- Collaborate on Sales proposals and generate Statements of Work; Develop materials in-line with specific Sales and/or Services requirements.
- Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with Customers and prospects.
- Effectively communicate plans, progress and status to both internal and Customer stakeholders.
Key Skills:
- 5+ years of consulting experience in a cloud computing or telephony environment.
- Experience with implementing TDM and/or VoIP Call Center solutions
- Strong combination of project management, customer interaction and technical call centre skills
- Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Centre practices.
- Must possess a strong combination of technical call centre expertise, client development, and configuration experience.
- Must be willing to travel up to 30% regionally with some national and international travel possible (valid passport required).
- Excellent verbal and written skills.
Desired Skills:
- Experience working with RESTful APIs.
- Experience working with AI and NLP technologies.
- Experience with JavaScript or other programming languages.
- Bi-Lingual skills are a plus
#LI-ND1#LI-REMOTE
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
