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Hello,
We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions.
Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.
Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.
Our values shape how we work and grow together:
💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.
✨ Be brilliant: We show up with curiosity and energy, always striving for better.
🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do.
💡Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.
About the role
As a Platform & Application Support Engineer, you will play a key role in configuring, maintaining, and extending the core platforms that underpin Recognise Bank’s operations, primarily nCino (Salesforce), Mambu, Dynamics 365, and our evolving internal integration services. This role is hands-on, technical, and business-critical. You will be responsible for the stability and scalability of platforms that deliver lending, onboarding, payments, and business operations. Day to day, you will work closely with engineers, vendors, and business users to deliver changes, resolve issues, and improve processes, with a heavy emphasis on Salesforce and nCino configuration and workflows. We are growing fast, and this role is essential to ensuring our platform landscape continues to scale securely and effectively.
Key Responsibilities
- Own the configuration, support, and enhancement of the nCino and Salesforce platform, including admin setup, user roles, page layouts, flows, and permission sets.
- Collaborate with the tech team and product teams to deploy features, maintain clean configuration, and support change requests.
- Maintain, enhance, and troubleshoot key business platforms including Mambu, Dynamics 365, Bottomline, and ClearBank integrations.
- Work with internal stakeholders to translate business needs into configuration or small development changes across platform tooling.
- Monitor and maintain platform health; investigate and resolve incidents, manage data integrity issues, and proactively optimise system performanceReview and test changes across environments, support user training, and coordinate UAT and operational readiness.
- Support integration testing and work closely with integration engineers to ensure seamless end-to-end workflows.
- Document configuration changes, support runbooks, technical notes, and platform FAQs to help scale internal knowledge.
- Collaborate with vendors such as nCino and Mambu to raise tickets, resolve platform issues, and track roadmap changes.
- Contribute to the ongoing improvement of the team’s working practices, toolsets, and service delivery
Required Skills & Experience
- 4 or more years in platform support, application operations, or Salesforce admin/development roles, preferably within a regulated environment such as banking or fintech.
- Minimum 3 years of experience in Salesforce (Sales or Service Cloud preferred), with strong understanding of configuration best practices.
- Exposure to nCino or similar Salesforce managed packages or lending platforms.
- Working knowledge of Apex triggers and classes, Salesforce flows, validation rules, SOQL and formula logic; ability to liaise with development teams and debug issues.
- Experience supporting systems such as Mambu, Dynamics 365, or other SaaS applications.
- Comfortable working with REST APIs, JSON payloads, and integration workflows; not hands-on development, but able to triage and API test.
- Strong familiarity with Jira, Confluence, and change-controlled environments.
- Excellent problem-solving, investigation, and communication skills; able to liaise confidently with technical and non-technical users.
- Ability to balance competing BAU, change, and incident priorities while maintaining a structured and collaborative approach.
Why Join?
At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference 💡, supported to be brilliant ✨ with a can do will do attitude, and trusted to do the right thing 🤝.
We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.
Here’s what you can look forward to:
🌴 Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
🌍 Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
📚 Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
🏠 Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
🩺 Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
💼 Enhanced Pension Scheme – Helping you plan and save for a secure future.
👶 Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
🎉 Discretionary Company Bonus – Rewarding your contribution to our shared success.
If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.
Recognise Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recognise Bank London, England Office
Augustine House, London, United Kingdom, EC2N2HA
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