Performance and Planning Manager

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Location

This role is based in London Victoria, and offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager.

The Team

Performance and Planning are a small but key team within Data and Technology, responsible for financial management, change delivery, resourcing, governance, and effective vendor, risk and audit management. It’s vital that our team have people with the right skills, experience and capability to successfully add value to the Data and Technology team and across the organisation.

The role

• Manage third party service provision across Data and Technology services to ensure service availability, performance, process maturity across this landscape, and actively contribute to the renewals process

• Responsible for the oversight of finances; ensuring they are accurately budgeted, proactively managed and all associated processes are delivered within group deadlines, as well as being a key contributor to risk and audit processes

• Ensure that third parties deliver a service that meets all the SLAs in place for the services in a defined area including all the associated KPIs, alongside managing contractual commitments, pricing models, service renewals and budgeting processes

• Identify and implement both improvements to processes, and opportunities to reduce our cost base and increase value add

• Close collaboration required with Data and Technology service and budget owners, as well as stakeholders from the finance, procurement, risk, audit, business unit teams and external vendors

• Salary: Competitive

Principle Accountabilities

• Maximise the service portfolio for value, cost and quality during the lifecycle of the service

• In partnership with Procurement, establish and maintain central supplier performance framework and reporting to maximise effectiveness

• In partnership with Finance and budget owners, manage Data and Technology vendor costs

• In association with Data and Technology leads, ensure that audit activities are undertaken in a timely fashion, resourced appropriately and key controls reported

• Update and maintain the Data and Technology risk register for vendor related risks, in collaboration with the leads and Head of Risk and Controls

• Ensure service renewals are actioned in a timely manner

• Monitor performance of core strategic partners and ensure SLAs are met

• Contribute directly to the development and quality of Vendor and Service Management

• Partner and collaborate with other teams to deliver a holistic Vendor Management program with a coordinated set of continuous improvement initiatives

• Work within the management structure to provide thought leadership on process development, the current position, roadmap and strategic direction, with the aim of increasing maturity

• Overheads forecasting and budgeting, in partnership with budget owners and finance, adhering to Group deadlines

• Service charge budgeting and actuals mapping processes, in partnership with budget owners, finance team and key stakeholders, adhering to Group deadlines

Essential Criteria

• Proven experience of effective Vendor Management; building and managing third parties to deliver services/products

• Influencing and emotional intelligence: Excellent negotiation skills and the ability to find pragmatic solutions to complex business challenges, including the ability to find consensus and drive business focused outcomes at pace in a challenging environment

• Experience of delivering operational and service improvements

• Outstanding analytical and problem-solving abilities; attention to detail, understanding current state and acting where required to course correct

• Understanding of SLAs, OLAs, service availability

• Experience of procurement management

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

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