People Success Generalist

As a People Success Generalist at Navan, you will be the primary engine driving employee excellence for our UK based teams. Your work directly furthers Navan’s goal of being the world's most customer-centric travel and expense platform by ensuring the people who support our customers are empowered, heard, and high-performing. You will act as a critical bridge between leadership vision and frontline execution, creating a workplace where talent thrives during a period of rapid scale.

What You’ll Do:

Primary Responsibilities:

• Employee Relations: Act as the first point of contact for employee inquiries; conduct impartial investigations and provide coaching to managers on performance management and conflict resolution.
• Talent & Performance: Facilitate the end-to-end employee lifecycle, from seamless onboarding/offboarding to supporting annual performance cycles and development programs.
• Strategic Advisory: Partner with leadership to provide data-driven recommendations and coach managers on navigating complex personnel scenarios with urgency. 
• Compliance & Administration: Maintain high-integrity employee records within Workday, ensuring full alignment with UK GDPR and Data Protection Act 2018 requirements. Act as the subject matter expert for UK employment legislation, ensuring all policies and practices meet statutory requirements. You will be responsible for overseeing statutory leave administration and ensuring our processes consistently meet ACAS best-practice standards.

Secondary Responsibilities:

• Process Improvement: Lead People projects aimed at streamlining workflows and enhancing the overall employee experience.
• Cross-Functional Collaboration: Partner with the Global People Success team and the Talent Acquisition team to refine candidate handoffs and share feedback loops to improve hiring quality.

What We’re Looking For:

• We are seeking a proactive, agile People professional who excels in high-growth environments. To be successful in this role, you should possess:

  • Experience: 3+ years of HR Generalist experience, ideally within a fast-paced technology company or high-volume environment.
  • HR Mastery: Working knowledge of UK and European employment laws  and experience managing employee relations investigations.
  • Systems Proficiency: Hands-on experience with HRIS platforms (Workday preferred) and the ability to maintain meticulous digital records.
  • Operational Urgency: A proven ability to manage multiple projects simultaneously while executing tasks with speed and high attention to detail.
  • Interpersonal Impact: Exceptional communication skills with the ability to build trust quickly and handle confidential information with absolute discretion.

  Nice to haves:

  • Experience supporting hourly workforces, customer support teams, or call center environments.
  • A Bachelor’s degree in HR, Business, or a related field.