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Serve as a trusted HR advisor delivering People Services operations and employee relations casework. Improve policies, processes and automation, use people data to identify risks and opportunities, and support compliance including right-to-work and immigration. Partner with stakeholders and Head of People Services to ensure consistent, efficient, and scalable people practices.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
As a People Services Partner, you play a key role in delivering a high‑quality and consistent People Services function. You act as a trusted partner to managers and stakeholders on day‑to‑day people matters and employee relations, offering clear and pragmatic advice. You ensure people policies, processes, and ways of working are applied consistently across boxxe, while helping to improve them through better use of data, systems, and automation to support a more efficient and scalable operating model. Working closely with the Head of People Services, you provide senior operational guidance and contribute to a joined‑up, positive employee experience across the organisation.
What you’ll be doing 🎯- Act as a trusted partner to managers and stakeholders, offering clear, practical advice on day‑to‑day people matters and employee relations
- Manage a variety of employee relations cases from start to finish, coaching managers and ensuring fair and consistent outcomes, with support on more complex or high‑risk issues when needed
- Provide guidance to the People Services team on policy interpretation, operational judgement, and employee relations queries
- Help improve and maintain people policies, templates, and ways of working, focusing on simplicity, consistency, and the smart use of automation
- Spot opportunities to simplify, standardise, and improve People Services processes to create a more efficient and scalable function
- Work closely with the Head of People Services to embed strong governance, controls, and compliance across all people processes
- Use people data and trends to highlight risks, opportunities, and areas for continuous improvement
- Partner with the People Partnering team and other stakeholders to ensure a consistent and joined‑up approach to people support across the organisation
- Keep operational impacts (payroll, systems, compliance) in mind when advising managers, ensuring decisions are practical and aligned
- Act as a key point of expertise for right‑to‑work and immigration matters, ensuring compliance and giving clear guidance to managers
- Support people‑focused projects and initiatives that align with business needs and the wider People strategy
- Significant experience in a People Services, HR advisory, or HR operations role, with strong exposure to employee relations
- Proven experience managing a range of employee relations matters, with sound judgement and a pragmatic, solution focused approach
- Strong knowledge of UK employment law, with the ability to apply this in a practical and commercially balanced way
- Experience supporting or improving people policies, processes, and ways of working, with a focus on consistency and continuous improvement
- Confidence using HR systems and data, with the ability to identify trends, generate insights, and support data led decision making
- Experience working in environments that require balancing employee experience, operational efficiency, and compliance
- Strong s problem solving and operational judgment skills with the ability to interpret policies and procedures and provide clear, practical guidance
- Strong stakeholder management skills, with the ability to build credibility and work effectively with managers and colleagues across the business
- Proactively shares knowledge and supports others, contributing to a collaborative and effective team environment
- High level of attention to detail and ability to manage risk, ensuring accuracy and compliance in all areas of work
- Experience or exposure to right to work or immigration processes would be beneficial
- Experience or exposure to working within a technology, software, or commercial sales environment would be advantageous
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
boxxe London, England Office
Candlewick House, 120 Cannon Street, , London, United Kingdom, EC4N 6AS
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