We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The role
As a People Operations Specialist you will focus on the operational aspects of the employee lifecycle for our 1,000+ workforce in the UK, Ireland, Spain, Italy & France. You’ll ensure our people-related systems, processes and employee helpdesk run smoothly on an ongoing basis and continue to evolve as Dojo scales up in the UK and internationally.
This is a great opportunity for someone with a solid initial grounding in people operations to get involved with all phases of the employee lifecycle. You’re someone who loves:
Regular timetables and cadences - getting into a rhythm
Efficiently executing processes and spotting opportunities to better document and refine them
HR policies & compliance
The People Operations team is going through a period of transformation and growth, and this role will support a number of pieces of work related to building the foundations of People Operations, as well as managing recurring, ongoing ‘Business As Usual’ tasks.
What you will do…
This role will support the People Operations Manager and existing team of two People Operations Specialists to provide an efficient, effective people support function. Key tasks will include:
Onboarding and offboarding processes: ensuring new employees and contractors are set up on our systems, have successfully completed pre-employment checks, and are set up for success on day one; ensuring leavers have a smooth departure
Employee helpdesk management: answering employee queries across various topics including ways of working, references and leave; processing job changes and other employee data changes in partnership with the People Partnering function
Employee data: Owning the accuracy of our employee records across multiple systems including Workday, Culture Amp and Google Sheets; supporting data requests from across the business while maintaining data privacy compliance
Project-based employee support: including visa application management, parental leave, and other ad-hoc requests
Process improvement: Working as a team to identify and act on opportunities to improve our existing processes, documentation and ways of working
What you will bring….
Solid initial experience of people operations in the UK and, ideally, another European market
Experience in ambiguous work environments where you’ve had to find creative workarounds and build things from scratch when necessary
A commitment to accuracy and attention to detail in a fast-moving environment; the ability to bring structure to your own work where systems and processes are still maturing
A data-driven mindset, and understanding that it takes ‘good data in’ to get ‘good data out’
Experience with Workday or a similarly mature HRIS
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
Top Skills
Dojo London, England Office
London, United Kingdom, SW1A 2
