People Operations Specialist

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The People Operations team at OpenTable is all about improving the employee experience while always considering efficiency and scalability. 

As a People Operations Specialist, you will play an important role in supporting our employee services by applying regional and global processes and local requirements for the  EMEA Region. You will act as a local subject matter expert for processes in the UK and other EMEA countries.

As a member of the Global People Operations team, you will play an important role in supporting the global workforce and broader HR team. You will support OpenTable employees across all regions with day-to-day business activities associated with people-related systems, processes, policies, and procedures.

In this role, you will:

• Support the global workforce by responding promptly and effectively to employee and business inquiries via Zendesk, applying independent judgment in accordance with company SLAs.

• Troubleshoot Workday (HRIS) issues related to employee lifecycle processes and self-service functionality via Zendesk.

• Work with the appropriate internal and external resources to support mobility and immigration needs across the region.

• Identify gaps and areas for improvement in HR processes, establishing and optimising workflows to better support business needs.

• Process employee lifecycle transactions in Workday, including hires, onboarding, offboarding, role changes, and internal transfers, ensuring a positive employee experience and adherence to best practices across all locations.

• Conduct orientation sessions for new hires and serve as a point of contact throughout onboarding, addressing questions and providing guidance.

• Support payroll, benefits processing, leave administration, and background/identity checks, ensuring best practices and compliance.

• Advise HR Business Partners and cross-functional teams on HR policy and process best practices, driving efficiency and compliance.

• Interpret HR policies and provide solutions for complex situations requiring independent judgment.

• In the absence of established policies and processes, research relevant legislation and best practices to ensure compliance and develop solutions.

• Conduct HR data audits to ensure data integrity, accuracy, and compliance with company policies and regulatory requirements.

• Contribute to the continual development and enhancement of our people processes and workflows, aiming to drive HR process efficiency as well as employee experiences.

• Participate in team-identified projects/initiatives and any ad hoc projects.

Please apply if:

• HR Experience: 2+ years of experience working in an HR role focusing on HR Operations, HRIS management and HR process improvement, preferably in a multi-national or global company. Experience working with Workday HRIS is a plus.

• HR Knowledge: Solid working knowledge of employment life cycle practices, specifically in the UK and EMEA, with a curiosity to learn more.

• General HR practices for other countries are a plus. Open to learning more about NORAM and APAC countries.

• Analytical Thinking: Uses analytical skills to understand and investigate employee issues and can apply the correct processes or procedures. Has effective problem-solving skills to address routine HR inquiries and seeks guidance for more complex cases. Understands when to escalate potential problems.

• Productivity: Can proficiently manage routine HR tasks, interpret policies and processes accurately and independently, prioritise effectively, handle multiple tasks and conflicting priorities and meet deadlines for projects and special requests.

• Communication: Can communicate professionally and effectively, both verbally and in writing. Has the ability to provide clear and concise responses to employees, and the response addresses the inquiry and anticipates potential questions. Ability to speak any other European language is a plus.

• Teamwork: Can gain trust and build relationships with immediate and wider teams, and collaborate effectively. Is a solution-oriented team player who is a self-starter and can work independently and as part of a global team.

• Leadership: Independently ask questions about career paths and growth, and development opportunities. Continues to find opportunities to learn about areas of specialism and demonstrates a curiosity to learn about different regions, cultures, legislation, and ways of working.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 5 weeks of paid vacation

• Private health & dental insurance

• Income protection and life assurance

• Employee Assistance Program - including 24/7 GP & free legal advice

• Pension plan contributions

• Discounted gym membership

• Bike2Work

• Season ticket loan

• Social events & Thursday happy hours

• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-AS1